Questions & Answers: Riding METRO

We encourage METROLift customers to log in and set up an account on our MACS-WEB online trip planner. You can then store funds, and book and manage trips from the convenience of your computer or smartphone.

You can also schedule a trip by calling 713-225-6716 during business hours (Mon-Fri, 8 a.m.-5 p.m.) or 713-739-4690 outside of business hours. You’ll need to have your METROLift ID number and password.

For more information, visit the METROLift page.

METROLift trips are scheduled one day in advance. On Friday, agents schedule trips for Saturday, Sunday, and Monday. 

If something comes up and you need to schedule a trip on the same day, you can call METROLift at 713-652-8015.

For trips up to about four miles, one way, you’re responsible for the first $1 and METRO pays the next $10.

To travel beyond four miles, one way, you pay any charge beyond the initial $11.

Cash and credit/debit cards are the only forms of payment accepted for same-day bookings.

When booking your trip, you'll be given a requested time with a plus or minus 20-minute scheduling window. If the scheduling window does not meet your needs, you may negotiate a new scheduling window of one hour before or after your requested time.

In accordance with the Americans with Disabilities Act (ADA), travel times and the timeliness of service are comparable to METRO’s local bus service.

Trips can be canceled online or over the phone 24 hours a day. You can cancel your trip in any of these ways:

• Use the MACS-WEB Online Trip Planner
• Call 713-739-4690
• Call 713-255-0410

A no-show is when the vehicle arrives at the scheduled time and location on-time but the customer and driver don't connect, and the driver leaves without the customer.

A late cancellation is when a trip is canceled less than two hours before the customer's scheduled pick-up time.

Excessive no-shows or late cancellations that are within your control negatively affect on-time performance and service quality for other passengers. Therefore, customers with excessive no-shows / late cancellations may risk suspension of their METROLift riding privileges.

Trips can be verified online or over the phone 24 hours a day. You can cancel your trip in any of these ways:

• Use the MACS-WEB Online Trip Planner
• Call 713-739-4690
• Call 713-255-0410