RideMETRO App

No, you don't need to set up an account to use the app.

However, you'll need to create an account if you want to set up a virtual RideMETRO Fare Card, pay your fare, check your rewards and more.

You can set up an account by opening the app and tapping on the "Fares" tab at the bottom of your screen. The next screen will prompt you to "Log In to Your Account" or "Create an Account."

Just create a virtual RideMETRO Fare Card inside the app and add at least $3 to get started.

A QR code will then appear in the upper right-hand corner of your screen.

Scan the QR code approximately six inches below the validator found on METRORail platforms and onboard METRO vehicles.

Once you've created an account and logged in, select the "Fares" tab at the bottom of your screen. You’ll be prompted to create a free virtual RideMETRO Fare Card or convert an existing physical RideMETRO Fare Card to a virtual one.

Once you've converted a physical card, it can no longer be used.

From the app’s home screen, tap the trip planning icon in the upper right corner (pictured below).

When you open the app, nearby routes will automatically appear on the left side of your screen. If the route you’re looking for isn’t listed, use the magnifying glass icon (pictured below) in the top right corner to search.

When you open the app, nearby stops will automatically appear on the map as small blue dots. If you don’t see the stop you’re looking for, use the magnifying glass icon (pictured below) in the top right corner to search your stop intersection.

Yes. The app’s unique My Stop Technology connects with thousands of beacons in the METRO service area to deliver notifications or pulse vibrations when you’re approaching your:

• Starting bus stop or rail platform
• Transfer point (if applicable)
• Destination bus stop or rail platform

Just plan your trip and watch or listen to your phone to monitor your progress.

You can turn on notifications for the nearest stop by selecting your stop and tapping the green bell icon (pictured below).

Your phone will vibrate if you have pulse notification enabled, or it will send you onscreen notifications as you approach the stop or platform.

To report issues, tap the "More" tab at the bottom of the screen and then select "Feedback About this App."

For emergencies, always call 911.

Yes, the app requires an internet connection to provide real-time features like bus and train tracking, estimated arrival times, trip planning and service alerts.

It’s stored on a securely encrypted server hosted by the financial clearing house. METRO has no access to that information.

Locate nearby fare card retailers

Locations where you can obtain or reload a RideMETRO Fare Card will appear on the map as dark blue pin icons (pictured below). Tap the icon to view details about the retail location.

See current service alerts

If there’s a service alert for a specific route that you’ve selected, you’ll see a red triangle with an exclamation point (pictured below) on the map. Tap the icon to view details about the alert and how it may affect your trip.

Track your bus or train

By allowing the app to access your location, you’ll be able to see:

• Real-time arrival estimates for nearby buses
• Scheduled arrival times for nearby trains

After selecting your route and direction, you'll also see active buses appear as green bus icons moving along the route.