RideMETRO App

Last Updated: March 10, 2026

PLEASE READ THESE TERMS CAREFULLY AS THEY CONSTITUTE A BINDING CONTRACT BETWEEN YOU AND METRO.
These Terms of Use (“Terms”) between you (“you” or the “authorized user”) and the Metropolitan Transit Authority of Harris County, Texas (“METRO,” “we,” “our,” or “us”) govern your access to and use of the RideMETRO application (hereinafter referred to as the “RideMETRO app”).

These Terms do not apply to your use of the METRO Online RideStore website (https://fares.ridemetro.org), the METRO On Demand mobile application, or any other service provided by METRO. The terms of use for each METRO service can be found on its respective website or mobile application.

METRO reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms, at any time. It is your responsibility to check these Terms periodically for changes. Your continued use of the RideMETRO app will constitute your acceptance and acknowledgement of any changes previously made.

If you do not agree with these Terms and METRO’s Privacy Policy located at https://www.ridemetro.org/privacy-policy, you are not granted permission to access or otherwise use the RideMETRO app.

1. LICENSE GRANT. Subject to your continued compliance with these Terms, METRO grants you a limited, non-exclusive, non-transferable, non-sublicensable, royalty-free, and revocable license to download, install, and use the RideMETRO app on a mobile device that you own or control, solely as permitted by these Terms and in accordance with all applicable laws (“License”). Any other use is strictly and expressly prohibited. Any rights not expressly granted herein are reserved by METRO and METRO’s licensors. Please note, if you are using the RideMETRO app on behalf of a company or other entity, that company or entity may have a separate agreement with METRO regarding its access and use privileges for the RideMETRO app. Nevertheless, your personal use of the RideMETRO app will be subject to the obligations and restrictions set out in these Terms.

To use the RideMETRO app, you may be required to create a user account. You agree not to create more than one account for any separately branded product or service available through the RideMETRO app. METRO reserves the right to deactivate any additional or duplicate accounts. You may not create an account for someone else unless you have the legal authority or other valid authorization to do so on their behalf.

2. RESTRICTIONS. In connection with your use of the RideMETRO app under the License granted to you, YOU AGREE THAT YOU WILL NOT:

• Use, copy, store, reproduce, transmit, distribute, display, rent, lease, sell, modify, alter, license, sublicense, or commercially exploit any data or proprietary material provided by METRO through the RideMETRO app in any manner not expressly permitted by these Terms. Further restrictions discussed in Section 5 (Proprietary Rights).
• Use the RideMETRO app for any unlawful purpose.
• Restrict or inhibit any other visitor or user from using the RideMETRO app, including, without limitation, by means of hacking or defacing any portion of the RideMETRO app.
• Jeopardize the security of your account or anyone else's.
• Decompile, reverse engineer, or otherwise attempt to obtain the source code or underlying ideas or information of or relating to the RideMETRO app.
• Use the RideMETRO app in a harmful, fraudulent, deceptive, threatening, harassing, defamatory, obscene, or otherwise objectionable way, subject to METRO's discretion.

Any violation of these restrictions is grounds for termination of your License and your future access to the RideMETRO app.

3. USER OBLIGATIONS. By accessing or using the RideMETRO app, you represent that you are at least 18 years of age, or have the consent of a parent/guardian, and will, at all times, provide true, accurate, current, and complete information when submitting information or materials on the RideMETRO app, including, without limitation, when you provide information via a registration or submission form. In addition, you agree to abide by all applicable local, state, national, and international laws and regulations with respect to your use of the RideMETRO app.

4. APP STORE ADDITIONAL TERMS. You acknowledge and agree that your app store (e.g., Apple or Google Play) contains separate terms and conditions and usage of certain content will be governed by the app store associated with your device. Additionally you agree that: (i) these Terms and the License granted herein are between you and METRO, not with any third-party app store, and METRO is solely responsible for the RideMETRO app; (ii) your use of the RideMETRO app is subject to any usage rules set forth in the relevant app store’s terms and conditions; (iii) METRO is responsible for addressing any claims relating to the RideMETRO app or your possession and/or use of the RideMETRO app; (iv) in the event of any failure of the RideMETRO app to conform to any applicable warranty, you may notify your relevant app store; and (v) the provider of your app store and its subsidiaries are third-party beneficiaries of these Terms as related to your License and use of the RideMETRO app, and that, upon your acceptance of these Terms, the provider of the app store will have the right (and will be deemed to have accepted the right) to enforce these Terms as related to your License and use of the RideMETRO app against you as a third-party beneficiary thereof.

5. PROPRIETARY RIGHTS. The RideMETRO app and any other METRO services are protected by U.S. and international copyright, trademark and other laws, and you acknowledge that these rights are valid and enforceable. You expressly acknowledge and agree that METRO transfers no ownership or intellectual property interest or title in and to the RideMETRO app to you or anyone else. All text, graphics, user interfaces, visual interfaces, photographs, sounds, artwork, computer code (including html code), programs, software, products, information, and documentation as well as the design, structure, selection, coordination, expression, “look and feel,” and arrangement of any content contained on or available through the RideMETRO app, unless otherwise indicated, are owned, controlled, and/or licensed by METRO.

The METRO logo, and all other names, logos, and icons identifying METRO and its programs, products, and services are proprietary trademarks of METRO, and any use of such marks, including, without limitation, as domain names, without the express written permission of METRO is strictly prohibited. METRO and its licensors will aggressively enforce their intellectual property rights in such Trademarks, including via civil and criminal proceedings. METRO and its licensors reserve all rights not expressly granted in these Terms.

6. WARRANTY DISCLAIMER. While METRO endeavors to provide reliable information, services, programs, software, and materials, the RideMETRO app is provided on an “as-is” basis and may include errors, omissions, or other inaccuracies. You assume the sole risk of making use of the RideMETRO app. METRO makes no representations or warranties about the results that can be achieved from or the suitability, completeness, timeliness, reliability, legality, or accuracy of the RideMETRO app for any purpose, and expressly disclaims all warranties, express or implied, including, without limitation, any warranty of merchantability, fitness for a particular purpose, or non-infringement or any other implied warranty as enacted by the State of Texas.

METRO also makes no representation or warranty that the RideMETRO app will operate error free or in an uninterrupted fashion or that any downloadable files or information will be free of viruses or contamination or destructive features.

7. LIMITATION OF LIABILITY. You expressly absolve and release METRO from any claim of harm resulting from a cause beyond METRO’s control, including, but not limited to, failure of electronic or mechanical equipment or communication lines, telephone or other connection problems, computer or mobile viruses, unauthorized access, theft, operator errors, severe weather, earthquakes, or natural disasters, strikes, or other labor problems, wars, or governmental restrictions. Moreover, in no event shall METRO be liable for any indirect, punitive, incidental, special, or consequential damages arising out of or in any way connected with the use of the RideMETRO app, with the delay or inability to use the RideMETRO app, or for any information services, programs, products, and materials available through the RideMETRO app, whether based in contract, tort, strict liability, or otherwise, even if METRO has been advised of the possibility of such damages. Notwithstanding the foregoing, total liability of METRO for any reason whatsoever related to use of the RideMETRO app shall not exceed the total amount paid by you to METRO in connection with the subject matter of the particular dispute. THE LIMITATIONS OF DAMAGES SET FORTH IN THIS SECTION ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE AGREEMENT BETWEEN METRO AND YOU.

8. INDEMNIFICATION. You agree to defend, indemnify, and hold harmless METRO and its affiliates and all of their respective employees, agents, directors, officers, successors, and assigns from and against any and all claims, proceedings, damages, injuries, liabilities, losses, costs, and expenses (including reasonable attorneys’ fees and litigation expenses) relating to or arising from (i) your breach of these Terms; (ii) any allegation that any materials you submit to us or transmit to the RideMETRO app infringe or otherwise violate the copyright, trademark, trade secret, or any other intellectual property rights of a third party; and/or (iii) your activities in connection with the RideMETRO app.

9. TERMINATION. These Terms take effect the moment you use the RideMETRO app and are effective until terminated in accordance with this Section.

METRO reserves the right to immediately terminate these Terms, and/or your access to and use of the RideMETRO app or any portion thereof, at any time and for any reason, with or without cause. Upon termination of these Terms, your right to use the RideMETRO app shall immediately cease. You agree that any termination of your access to or use of the RideMETRO app may be affected without prior notice, and that METRO may immediately deactivate or delete your account, and all related information and files associated with it, and/or bar any further access to such information or files. You agree that METRO shall not be liable to you or any third party for any termination of your access to the RideMETRO app or to any such information or files and shall not be required to make such information or files available to you after any such termination.

Certain Terms will survive termination, as identified in Section 19 (Survival). Upon termination, you must destroy all copies of any aspect of the RideMETRO app in your possession.

10. PRIVACY. You understand, acknowledge, and agree that the operation of certain programs, services, tools, materials, or information of the RideMETRO app requires the submission, use, and dissemination of personal information. Accordingly, if you wish to continue to use those programs, services, tools, materials, or information of the RideMETRO app, you acknowledge and agree that your use of the RideMETRO app will constitute your acceptance of METRO’s collection and use practices of personal information. METRO’s Privacy Policy can be found here: https://www.ridemetro.org/privacy-policy.

11. SECURITY RIGHTS. Actual or attempted unauthorized use of the RideMETRO app may result in criminal and/or civil prosecution, including, without limitation, punishment under the Computer Fraud and Abuse Act of 1986 under U.S. federal law. METRO reserves the right to view, monitor, and record activity on the RideMETRO app without notice or permission from you, including, without limitation, by archiving notices or communications sent by you through the RideMETRO app. Any information obtained by monitoring, reviewing, or recording is subject to review by law enforcement organizations in connection with investigation or prosecution of possible criminal or unlawful activity on the RideMETRO app as well as to disclosures required by or under applicable law or related government agency actions. METRO will also comply with all court orders involving requests for such information. In addition to the foregoing, METRO reserves the right, at any time and without notice, to modify, suspend, terminate, or interrupt operation of or access to the RideMETRO app, or any portion of the RideMETRO app, to protect the RideMETRO app, METRO, or METRO’s services.

12. GOVERNING LAW. These Terms and your interactions with METRO will be construed and enforced solely in accordance with the laws of the United States of America and the State of Texas as applied to agreements entered and completely performed in the State of Texas. You and METRO each agree to submit to the jurisdiction of the courts in the State of Texas and the venue of Harris County, Texas for any disputes between us under or arising out of this Agreement. You acknowledge and agree that any applicable state law implementation of the Uniform Computer Information Transactions Act (including any available remedies or laws) shall not apply to this Agreement and is hereby disclaimed.

13. SEVERABILITY. If any of these Terms should be determined to be invalid, illegal, or unenforceable for any reason by any court of competent jurisdiction then such term shall be enforced only to the extent it is enforceable and the remaining terms shall survive and remain in full force and effect and continue to be binding and enforceable.

14. WAIVER. The failure of METRO to exercise or enforce any right or provision of these Terms shall not operate as a waiver of such right or provision. Any waiver of this Agreement by METRO must be in writing and signed by an authorized representative of METRO.

15. ELECTRONIC COMMUNICATIONS WITH YOU. By using the RideMETRO app, you agree to receive certain electronic communications from us, whether through the RideMETRO app or by other methods of communication. Such communications may be made for any purpose including, without limitation, processing and servicing your ticket orders or reservations, conducting surveys, and researching and improving METRO’s services. You may unsubscribe from certain communications at any time by clicking the appropriate link in the communication. Alternatively, you can call (713) 635-4000. You agree that any notice, agreement, disclosure, or other communication that we send you electronically will satisfy any legal communication requirements, including that such communications be in writing. Any calls, emails, and other communications between you and METRO may be recorded and stored.

16. THIRD-PARTY SERVICES. Portions of the RideMETRO app may utilize or include third-party services or provide links to certain third-party websites (collectively, “Third-Party Services”). When you engage a Third-Party Service, you are interacting with the third party and not with METRO. Such Third-Party Services are not under our control, and we are not responsible for the contents of such Third-Party Services, or any changes or updates to such Third-Party Services. Posting a link to another website does not constitute endorsement of that website (or any of the products, services or other materials offered through that website) by METRO or our licensors, regardless of whether the link is associated with a third-party advertisement carried by the RideMETRO app. We are not responsible for the privacy practices of Third-Party Services nor any data or information you may share with such Third-Party Services, and make no warranties, express or implied, as to any Third-Party Services or the products or services they provide. We encourage you to be aware of this when you use the RideMETRO app, and to read the terms and privacy statements of every Third-Party Service that you interact with and/or visit.

METRO has listed certain Third-Party Services it incorporates in its Privacy Policy, hyperlinked and referenced herein.

17. ASSIGNMENT. This Agreement may not be assigned by you without the prior written approval of METRO but may be assigned without your consent by METRO. Any attempt at improper assignment shall be void.

18. ENTIRE AGREEMENT. These Terms and METRO's Privacy Policy located at https://www.ridemetro.org/privacy-policy constitute the sole and entire agreement between you and METRO regarding the RideMETRO app and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral.

19. EQUITABLE RELIEF. You acknowledge that any breach, threatened or actual, of this Agreement will cause irreparable injury to METRO, such injury would not be quantifiable in monetary damages, and METRO would not have adequate remedy at law. You therefore agree that METRO shall be entitled, in addition to other remedies, to seek and be awarded an injunction or other appropriate equitable relief from a court of competent jurisdiction restraining any breach, threatened or actual, of your obligations under any provision of this Agreement.

20. SURVIVAL. Upon termination of these Terms by you or METRO, any provision of these Terms that contemplates or governs performance or observance after termination will survive termination, including Sections 5 (Proprietary Rights), 6 (Warranty Disclaimer), 7 (Limitation of Liability), 8 (Indemnification), 9 (Termination), 12 (Governing Law), 13 (Severability), and 14 (Waiver).

21. CONTACT US. If you have questions about these Terms, please contact us at webmaster@ridemetro.org.