Title VI Complaint Process

METRO is committed to ensuring that no person is excluded from participation in, or denied the benefits of, its transit services on the basis of race, color, or national origin, as protected by Title VI of the Civil Rights Act of 1964. Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with METRO.

METRO's Commitment

Our commitment is to ensure that the level and quality of transportation service is provided without regard to race, color or national origin.

Notification of Rights Language Options

If information is needed in another language, contact 713-658-0180.

Spanish – Si necesita informacion en otro idioma, por favor llame al 713-658-0180.

Chinese – 如果需要资料翻译 ,请拨打 713-658-0180.

Vietnamese – Nếu cần thông tin bằng ngôn ngữ khác, hãy liên lạc số 713-658-0180.

French – Si vous avez besoin d'informations dans une autre langue, contactez le 713-658-0180.

Arabic – 713-658-0180 ذا كانت المعلومات المطلوبة بلغة أخرى، الرجاء الاتصال على

La Autoridad Metropolitana de Transporte (METRO) opera sus programas y servicios independientemente de la raza, color y origen de nacionalidad de acuerdo con el Título VI de la Ley de Derechos Civiles. Cualquier persona que crea que se han visto perjudicado por cualquier práctica discriminatoria ilegal según el Título VI puede presentar un reclamo con METRO.

Para obtener más información sobre el programa de derechos civiles de METRO, y los procedimientos para presentar un reclamo, contacte al 713-652-8658; correo electrónico TitleVI@ridemetro.org o visite nuestra oficina administrativa en 1900 Main Street, Houston, TX 77002. Para obtener más información.



欲了解更多关于METRO的公民权利计划的信息和提交投诉的程序,请联系713-652-8658;电邮TitleVI@ridemetro.org 或到访我们的办公室1900 Main Street, Houston, TX 77002。想了解更多信息,请参见METRO的网站:www.ridemetro.org


Cơ Quan Giao Thông Công Cộng Metropolitan (METRO) vận hành các chương trình và dịch vụ của mình bất kể chủng tộc, màu da và nguồn gốc quốc gia tuân theo Tiêu Đề VI Đạo Luật Quyền Công Dân. Bất cứ ai tin rằng mình cảm thấy buồn phiền vì bất cứ hành động phân biệt đối xử phi pháp nào theo Tiêu Đề VI, người đó có thể gửi thư phàn nàn lên METRO.

Để biết thêm thông tin về chương trình quyền công dân của METRO và các thủ tục gửi thư phàn nàn, hãy liên hệ 713-652-8658; email TitleVI@ridemetro.org hoặc ghé qua văn phòng quản lý của chúng tôi tại địa chỉ 1900 Main Street, Houston, TX 77002. Để biết thêm thông tin, hãy xem trang mạng của METRO: www.ridemetro.org.


La Metropolitan Transit Authority (METRO) exploite ses programmes et services sans distinction de race, de couleur et d'origine nationale, conformément au titre VI de la loi sur les droits civils. Toute personne qui pense avoir été lésée par une pratique discriminatoire illégale en vertu du titre VI peut déposer une plainte auprès de METRO.

Pour plus d'informations sur le programme des droits civiques de METRO et les procédures pour déposer une plainte, contactez le 713-652-8658; envoyez un e-mail à TitleVI@ridemetro.org ou visitez notre bureau administratif au 1900 Main Street, Houston, TX 77002.


إنّ سُلطة النقل العام (مترو) تقوم بتشغيل برامجها وخدامتها دون أية اعتبار للعرق أو اللون أو الموطن الأصلي وذلك وفقًا للبند السادس من قانون الحقوق المدنية. أية شخص يظن بأنّه قد تعرض لأية ممارسة تمييزية غير قانونية ضمن البند السادس يمكنه أن .(يقوم بتقديم شكوى إلى (مترو للمزيد من المعلومات عن الحقوق المدنية الخاصة بـ(مترو)، وعن إجراءات تقديم الشكاوى، قم بالاتصال على 86588-652-713، أو زيارة مكتبنا الإداري في 1900 شارع مين، هيوستن، تكساس 77002. للمزيد TitleVI@ridemetro.org والبريد الإلكتروني www.ridemetro.org: من المعلومات تفقد الموقع الإلكتروني


How to File a Title VI Complaint with METRO

There are three primary avenues you can use to file a Title VI complaint with METRO:

The Public Comment System captures comments via the website, phone and walk-in customers. All incidents are coded in the system based on categories.

Special provisions were implemented to identify and flag potential Title VI issues. A business analyst for the Customer Service Department reviews all comments and refers potential issues to the Equal Employment Opportunity (EEO) Department which ensures that appropriate action is taken by the responsible parties. All comments are summarized in the incident report and sent to management, as well as to the Board of Directors.

Complaints are routed simultaneously to multiple departments. The Operations Department typically responds first, due to time constraints with the union contract, which stipulates a short timeline for the grievance and disciplinary action processes. Once the Operations Department has closed out the complaint, the EEO Division reviews the actions/comments, and follows up.

The EEO Division will provide guidance to METRO personnel at the facilities about the procedures for referring Title VI complaints to the EEO Division.

Call our dedicated Title VI line at 713-652-8658 to obtain a Title VI Complain Form by mail. METRO will provide appropriate no-cost assistance to complainants who are limited in their ability to communicate in English.

Fill out a Title VI Complaint Form online.

Or you can print out a Title VI Complaint Form, fill it out and mail or email it to us. You can download a Title VI Complaint Form in any of these languages:

Mail the completed form to:

Metropolitan Transit Authority of Harris County, Texas
Human Resources/EEO
1900 Main Street
P.O. Box 61429
Houston, Texas 77208-1429

Or email your completed form to TitleVI@ridemetro.org.

Complaints received through the dedicated phone line, mail, and/or the Title VI links on METRO's website will be assigned to an investigator. In instances where additional information is needed, the investigator will contact the complainant by phone or in writing. Failure of the complainant to provide the requested information by a certain date may result in the administrative closure of the complaint or a delay in complaint resolution.

Based upon receipt of all the information required, METRO will use its best efforts to respond to a Title VI complaint within 90 calendar days of its receipt of such complaint. Receipt of additional relevant information and/or simultaneous filing of complaint with METRO and an external entity may expand the timing of the complaint resolution.

The Metropolitan Transit Authority of Harris County, Texas (METRO) is committed to a policy of non-discrimination in the conduct of its business, including its Title VI responsibilities, and to the delivery of equitable and accessible transportation services. Any person who believes that he or she has been subjected to discrimination under Title VI on the basis of race, color or national origin may file a Title VI complaint with METRO within 180 days from the date of the alleged discrimination.

For additional information on METRO's nondiscrimination obligations and civil rights program, please contact:

Metropolitan Transit Authority of Harris County, Texas
Human Resources/EEO
1900 Main Street
P.O. Box 61429
Houston, Texas 77208-1429
phone: 713-652-8658
email: TitleVI@ridemetro.org

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