Lost and Found

Lost a personal item or registered fare card while using METRO? Although we’re not responsible for items left on vehicles or at our facilities, we make every effort to quickly identify and return any recovered articles.

To find out if a lost item has been found, call 713-658-0854, 7 a.m.-6 p.m. daily, or email lostandfound@ridemetro.org. If we confirm your item has been found, a customer service representative will give you a claim number.

You can pick up your item weekdays, 7 a.m.-6 p.m. at the METRO RideStore at 1900 Main Street in downtown Houston.

Customers in line at the RideStore at 1900 Main,

Overview


When you call to claim your item, you’ll need to provide the following information:

  • Item description: Color, size, contents and distinguishing characteristics
  • Route number, vehicle number and seat location (if the item was lost on a bus)
  • Vehicle number and seat location (if the item was lost on METRORail)
  • Date and time when the item was lost

If your item has been found, you’ll receive a claim number. After receiving your claim number, give us a few days for the item to be processed and transferred to the Lost and Found.

If you lost a RideMETRO Fare Card that is connected to a RideMETRO account, your card balance is protected. To recover the balance, you'll need to:

  1. Log in to your RideMETRO account using a computer
  2. Click the "Replace Card" button
  3. Choose a replacement method*
  4. Select the card you need to replace

*You'll be given two options to replace your card. One option allows you to transfer the balance of your lost card to another card you have in your account. The other option allows you to place an order for a new card which will transfer the balance to the newly purchased card. 

If you need assistance, you can visit a METRO RideStore or call Customer Service at 713-635-4000. 

If you lose a card that is not connected to a RideMETRO account, any money you stored on the card can’t be recovered.

Before exiting the vehicle, check your seat and surroundings for items that may have fallen or dropped.

  1. Keep bags, purses and large items with you at all times.
  2. Create a RideMETRO account and link your RideMETRO Fare Card. If your card is lost or stolen, you'll be able to lock your card to prevent unauthorized use and have the balance transferred.
  3. Note the four-digit vehicle number each time you travel.

Common Questions

Fare Cards

No, METRO is not responsible for items left on vehicles and is unable to provide reimbursement for lost items.

Yes, but only if your lost RideMETRO Fare Card has been linked to a RideMETRO account. To recover the balance, you'll need to:

  1. Log in to your RideMETRO account using a computer
  2. Click the "Replace Card" button
  3. Choose a replacement method*
  4. Select the card you need to replace

*You'll be given two options to replace your card. One option allows you to transfer the balance of your lost card to another card you have in your account. The other option allows you to place an order for a new card which will transfer the balance to the newly purchased card. 

If you need assistance, you can visit a METRO RideStore or call Customer Service at 713-635-4000. 

If you lose a card that is not connected to a RideMETRO account, any money you stored on the card can’t be recovered.

Timing

Unclaimed Lost and Found items are held for 30 days from the date of receipt.

For items such as medication or laptop computers, the Lost and Found staff will attempt to locate the items so they are quickly secured.

Browser not supported

It appears you’re on an older web browser we don’t support. Please try one of the options below so you can view the METRO website.