With the METRO On Demand app (formerly METRO curb2curb), you can easily book a ride on one of our ADA-accessible rideshare services:
Scroll down to learn about some features of the app and answers to common questions. If you're ready to get the app now, select the button below.
The METRO On Demand app helps you plan and manage your trip on curb2curb or METROLift services. Need to run errands, get to a doctor's appointment, catch a nearby METRO bus or head home? The app makes it easy to:
Use the interactive map to select your pickup and drop-off locations, trip time, date, and number of passengers to see available ride options.
Available rides will appear along with the price of your trip. Be sure to confirm your trip details and payment method before booking.
After booking, you can track progress and see who your driver will be. When your ride is nearby, you’ll be notified that you’re next to be picked up.
If you're viewing this page on a smartphone, select the button for your app store. If you're viewing this page on a computer, scan the QR code with your smartphone.
METRO curb2curb customers:
You can create an account by downloading the METRO On Demand app. Once you open it, select the “Register” button. You'll need your name, phone number, email address and a password.
METROLift customers:
An account has already been registered for you, and a temporary password has been assigned. You'll need to change the password before using the app. Once you've downloaded the app and opened it, tap on the “Sign in” button. Enter the email address you have with METROLift and tap "Forgot your password?" You'll then receive an email with instructions to set up a new password.
You have the option of entering your real name or a nickname when creating your account. However, the email address and phone number you enter must actually exist so that confirmations can be sent and received.
After launching the On Demand app, tap the “Sign In” button, then tap “Forgot your password?” You'll be asked to enter the email address that you used when you registered. You'll then be sent an email with instructions to reset your password.
If you still can’t access your account, call METRO curb2curb at 713-739-RIDE (7433) or METROLift at 713-225-0119.
On curb2curb service:
You’re able to book rides up to seven days in advance of your travel date and as late as 15 minutes before your desired pickup time. For instance, if you need to be picked up in the Missouri City zone at 11 a.m., you’d need to have your trip booked no later than 10:45 a.m.
All reservations are subject to availability.
On METROLift service:
You're able to book rides up to three days in advance, or as late as one day prior to your travel date. For instance, if you need a ride on a Sunday, you can book the trip as early as Thursday or as late as Saturday.
All METRO curb2curb and METROLift vehicles are accessible under the standards of the Americans with Disabilities Act (ADA).
When booking a ride through the METRO On Demand app, you’ll be offered a variety of accessibility options to accommodate one or more of the following:
No. In the app, you have the option to set up a “Multi-Day Subscription.” That’s a trip that occurs at the same time on different days. By doing this, you won’t have to book your ride each time.
View your upcoming and past rides by tapping on “My Journeys” from the main menu.
You can see details for a trip by tapping “View Details.”
On METRO curb2curb:
When you book a ride on the app, you’ll be shown a time window for pickup. When your ride is nearby, you’ll receive a text notifying you that you’re next to be picked up.
Tap on "My Journeys" from the main menu and select “Track Ride” to view your upcoming ride in the list, along with details about the vehicle and the driver assigned to you.
You’ll receive another text when your vehicle has arrived. As a courtesy to the other riders and in order to stay on schedule, the driver is only allowed to wait one minute. Please be at your pickup location ready to go in time for when your vehicle arrives.
On METROLift:
When you book your trip on the app, you’ll be given a requested time with a plus or minus 20-minute scheduling window. You’ll receive a text notifying you that you’re next to be picked up and you’ll be able to track your ride before it arrives.
You’ll receive another text when your vehicle has arrived. The driver is only allowed to wait five minutes. Please be ready and waiting 15 minutes before your scheduled pickup time.
On METRO curb2curb:
No. Drop-off locations can’t be changed once you’re in the vehicle. You’ll have to book another ride to your new location, either through the app or by calling 713-739-3823. In a case like this, your original drop-off location will now be the pickup address for your new ride. Because your fare payment includes free transfers between any METRO service of equal or lesser value for up to three hours in any direction, you won’t need to pay another fare when your new ride arrives. It will function as a transfer from one METRO curb2curb shuttle to another.
On METROLift:
No. Drop-off locations can’t be changed once you’re in the vehicle. You’ll have to book a same-day trip through zTrip by calling 713-255-7024.
On METRO curb2curb:
The regular fare to board is $1.25. The discounted fare is 60 cents. Your ride includes free transfers between any METRO service of equal or lesser value for up to three hours in any direction and for transfers to a service with a higher cost, you only pay the fare difference for up to three hours in any direction.
The following customers ride for free:
On METROLIFT:
A one-way trip ticket for $1.25 allows you to travel anywhere in METROLift’s base service area, which covers most of Harris County and portions of Fort Bend County.
Two one-way trip tickets (total of $2.50) allow you to travel anywhere in METROLift’s extended service area including locations:
On METRO curb2curb:
Upon boarding, you can pay your fare using any of the following:
The All About Fares page has information on where you can obtain them.
On METROLift:
Upon boarding, present your driver with your METROLift trip ticket(s), Monthly Pass or Annual Pass.
The METROLift page has information about where and how you can obtain them.
On METRO curb2curb:
Yes. You can book a curb2curb ride for up to eight people, but upon boarding, each rider must pay using their own METRO Q® Fare Card or METRO Q Mobile Ticket.
On METROLift:
Yes. When booking your trip, you have the option to add one attendant or companion to accompany you on your trip. To ensure there’s space for everyone, an additional passenger will only be permitted to ride if they were added when booking your trip.
An “attendant” is someone designated or employed specifically to help you meet your personal needs and ride for free.
A “companion” is someone who is accompanying you on your trip and must pay for one (1) one-way trip ticket.
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