Frequently Asked Questions — How to Ride METRO

METRO curb2curb customers:

You can create an account by downloading the METRO On Demand app. Once you open it, select the “Register” button. You'll need your name, phone number, email address and a password.

METROLift customers:

An account has already been registered for you, and a temporary password has been assigned. You'll need to change the password before using the app. Once you've downloaded the app and opened it, tap on the “Sign in” button. Enter the email address you have with METROLift and tap "Forgot your password?" You'll then receive an email with instructions to set up a new password.

You have the option of entering your real name or a nickname when creating your account. However, the email address and phone number you enter must actually exist so that confirmations can be sent and received.

After launching the On Demand app, tap the “Sign In” button, then tap “Forgot your password?” You'll be asked to enter the email address that you used when you registered. You'll then be sent an email with instructions to reset your password.

If you still can’t access your account, call METRO curb2curb at 713-739-RIDE (7433) or METROLift at 713-225-0119.