Frequently Asked Questions — How to Ride METRO

On this page, you can get answers to common questions about riding METRO, all in one place.

Accessibility

Yes. The app’s unique My Stop Technology connects with thousands of beacons in the METRO service area to deliver notifications or pulse vibrations when you’re approaching your:

  • Starting bus stop or rail platform
  • Transfer point (if applicable)
  • Destination bus stop or rail platform

Just plan your trip and watch or listen to your phone to monitor your progress.

You can turn on notifications for the nearest stop by selecting your stop and tapping the green bell icon (pictured below).

Icon to track your stop in the RideMETRO app.

Your phone will vibrate if you have pulse notification enabled, or it will send you onscreen notifications as you approach the stop or platform.

To report issues, tap the More tab at the bottom of the screen and scroll to Contact Us.

For emergencies, always call 911.

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