Contact METRO

METRO Corporate Offices:

Lee P. Brown Administration Building
1900 Main St.
Houston, Texas 77002

Mailing Address:

P.O. Box 61429
Houston, Texas 77208-1429

Please find phone numbers for individual departments and programs below.

Department or AreaDetails
Administrative Offices713-739-4000
Careers/Jobs line 713-739-4953
Corporate RideSponsor Program
(offer employees a tax-free transit benefit)
Customer Service - call or text
(daily, 8 a.m.-5 p.m.)
Lost & Found
(daily, 8 a.m.-5 p.m)
Public Engagement713-739-4018


Department or AreaDetails
METRO PoliceDispatch: 713-224-2677 (COPS)
Non-Emergencies: #MPD (#673) from mobile phone
Motorist Assistance Program (M.A.P.)713-225-5627*MAP (*627) from Verizon mobile phones
Department or AreaDetails
METROLiftCustomer Service and Eligibility: 713-225-0119713-652-8969 (TTY)Mon.-Fri., 10 a.m.-5 p.m.

Dispatch: 713-225-0410
METRO STAR Vanpool713-224-RIDE888-606-RIDE
Service Guarantee713-224-RIDE888-606-RIDE
Location and HoursContact Information
Downtown Transit Center
(Mon-Fri, 8 a.m.-5 p.m.)
1900 Main St.
Houston, Texas 77002
Fannin South Transit Center
(Mon-Fri, 6 a.m.-5 p.m.)
1604 West Bellfort Ave.
Houston, Texas 77054
Main Street Square
(Mon-Fri, 8 a.m.-5 p.m.)
1001 Travis St.
Houston, Texas 77002
Northwest Transit Center
(Mon-Fri, 7 a.m.-5 p.m.)
7373 Old Katy Road
Houston, Texas 77024
Department or AreaDetails

To file a claim against METRO, complete this Notice of Claim form and mail to:

METRO / Claims Division
P.O. Box 61429
Houston, Texas 77208-1429

Texas Public Information Acts (TPIA) Requests 

Designated contact for TPIA requests:

Jacqueline Hojem, Public Information Coordinator

Learn more about the Texas Public Information Act (TPIA)

Access Subpoena Instructions

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