Contact METRO

METRO Corporate Offices:

Lee P. Brown Administration Building
1900 Main St.
Houston, Texas 77002


Mailing Address:

METRO
P.O. Box 61429
Houston, Texas 77208-1429


Please find phone numbers for individual departments and programs below.


Department or AreaDetails
Administrative Offices713-739-4000
Careers / Jobs line 713-739-4953
Corporate RideSponsor Program
(offer employees a tax-free transit benefit)
713-739-4015Client.Services@ridemetro.org
Customer Service - call or text
(daily, 8 a.m.-5 p.m.)
713-635-4000
Lost & Found
(daily, 8 a.m.-5 p.m.)
713-658-0854
Media Informationmedia@ridemetro.org 
Public Engagement713-739-4018
Websitewebmaster@ridemetro.org

 

Department or AreaDetails
Emergency911
METRO PoliceDispatch: Call or text 713-224-COPS (2677)
Email: MPDServices@RideMETRO.org
Motorist Assistance Program (M.A.P.)713-225-5627*MAP (*627) from Verizon mobile phones

 

Department or AreaDetails
METROLiftCustomer Service and Eligibility713-225-0119713-652-8969 (TTY)Mon-Fri, 10 a.m.-5 p.m.

Dispatch713-225-0410
METRO STAR Vanpool713-224-RIDE888-606-RIDE STAR@RideMETRO.org
Service Guarantee713-224-RIDE888-606-RIDE
Location and HoursContact Information
Downtown Transit Center
(Mon-Fri, 8 a.m.-5 p.m.)
1900 Main St.
Houston, Texas 77002
713-739-6968
Fannin South Transit Center
(Mon-Fri, 6 a.m.-5 p.m.)
1604 West Bellfort Ave.
Houston, Texas 77054
713-652-8937
Main Street Square
(Mon-Fri, 8 a.m.-5 p.m.)
1001 Travis St.
Houston, Texas 77002
713-652-8994
Northwest Transit Center
(Mon-Fri, 7 a.m.-5 p.m.)
7373 Old Katy Road
Houston, Texas 77024
713-739-6031
Department or AreaDetails
ClaimsTo file a claim against METRO, complete this Notice of Claim form and mail to:
METRO / Claims Division
P.O. Box 61429
Houston, Texas 77208-1429
Texas Public Information Acts (TPIA) RequestsDesignated contact for TPIA requests:
Jacqueline Hojem, Public Information Coordinator 713-739-4071
OpenRecordsRequests@RideMETRO.org
Learn more about the Texas Public Information Act (TPIA)
Access Subpoena Instructions

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