Contact METRO

METRO Corporate Offices:

Lee P. Brown Administration Building
1900 Main St.
Houston, Texas 77002

Mailing Address:

P.O. Box 61429
Houston, Texas 77208-1429

Please find phone numbers for individual departments and programs below.

Department or AreaDetails
Administrative Offices713-739-4000
Careers / Jobs line 713-739-4953
Corporate RideSponsor Program
(offer employees a tax-free transit benefit)
Customer Service - call or text
(daily, 8 a.m.-5 p.m.)
Lost & Found
(daily, 7 a.m.-6 p.m.)
Public Engagement713-739-4018


Department or AreaDetails
METRO PoliceDispatch: Call or text 713-224-COPS (2677)
Motorist Assistance Program (M.A.P.)713-225-5627*MAP (*627) from Verizon mobile phones


Department or AreaDetails
METROLiftCustomer Service and Eligibility713-225-0119713-652-8969 (TTY)Mon-Fri, 10 a.m.-5 p.m.

METRO Star Vanpool713-224-RIDE888-606-RIDE
Service Guarantee713-224-RIDE888-606-RIDE


Location and HoursContact Information
Downtown Transit Center
Mon-Fri, 7 a.m.-6 p.m.
1900 Main St.
Houston, Texas 77002
Fannin South Transit Center
Mon-Fri, 6 a.m.-5 p.m.
1604 West Bellfort Ave.
Houston, Texas 77054
Main Street Square
Mon-Fri, 8 a.m.-5 p.m.
1001 Travis St.
Houston, Texas 77002
Northwest Transit Center
Mon-Fri, 7 a.m.-5 p.m.
7373 Old Katy Road
Houston, Texas 77024
Department or AreaDetails
ClaimsTo file a claim against METRO, complete this Notice of Claim form and mail to:
METRO / Claims Division
P.O. Box 61429
Houston, Texas 77208-1429
Texas Public Information Acts (TPIA) RequestsDesignated contact for TPIA requests:
Jacqueline Hojem, Public Information Coordinator 713-739-4071
Learn more about the Texas Public Information Act (TPIA)
Access Subpoena Instructions

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