Questions & Answers: Riding METRO

On this page, you can get answers to common questions about riding METRO, all in one place.

Creating an Account

When you first open the app, you’ll see a Register button. You’ll need your name, phone number, email address, and password to register.

You can enter your real name or a nickname when creating your account. However, the email address and phone number you enter must actually exist so that confirmations can be sent and received.

After launching the app, click the “Sign In” button, then click “Forgot password?” and follow the prompts.

If, after trying that, you still can’t access your account, please contact our call center at 713-739-4611.

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