Frequently Asked Questions — Fares

The RideMETRO Card offers many of the same benefits as the METRO Q® Fare Card and MORE:

1. Pay with the RideMETRO Card or RideMETRO app, credit/debit card, Apple Pay/Google Pay, or cash.
2. Manage multiple cards under one account.
3. Add money instantly to any card in your managed account.
4. Receive one FREE ride for every 10 paid taps of the card.

You can manage your RideMETRO Card online, through the RideMETRO app and by calling or texting the Customer Contact Center at 713-635-4000.

No. You're not required to register your card; however, any money on the card will not be protected if it's lost or stolen. If a card is not registered, it cannot be managed online or set up for autoload.

You can pay by tapping your RideMETRO Card, credit/debit card, or mobile phone with Apple Pay / Google Pay. You can also scan a QR code in the RideMETRO app or scan a paper ticket each time you board a bus or enter a METRORail platform.

Multiple people cannot share the same payment method. Each rider must pay individually using their own RideMETRO Card, credit/debit card, mobile app, Apple Pay/Google Pay, cash or paper ticket. 

Fare Inspectors and METRO Police will still conduct regular fare checks on the system.