COVID-19 Resource Center

Customers wearing mask before boarding METRORail

 

Effective Feb. 1, 2021


Federal law now requires anyone on the METRO system to wear a face mask. This includes rail stations, transit centers and bus stops. Plastic face shields are not considered masks. Exemptions are available for children under the age of two, a person with a disability who cannot wear a mask or wear one safely because of a disability defined by the Americans with Disabilities Act.

Violators could be denied service and/or face federal penalties.


METRO’s response to COVID-19

Effective June 25, 2020


Protecting the health and safety of our riders, employees, contractors and visitors is METRO's No. 1 priority. All METRO employees, contractors, riders and visitors while on or using METRO’s services, system, and property must:


1. Wear a facial covering that covers the mouth and nose to the extent medically practicable;

2. Engage in social distancing when possible to maintain a distance of at least six (6) feet between persons to the extent medically practicable, unless such persons are in the company of immediate family, household members, and/or a personal care attendant;

3. Submit to and pass a temperature and health screening for applicable symptoms of COVID-19 before entry into a METRO facility or building; and

4. Not enter or use METRO’s services, system and property if such person currently has, or is exhibiting known or suspected symptoms of, COVID-19 or another infectious disease that endangers public health.


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In addition to the items mentioned in the Health and safety rules section above, additional safety measures have been implemented on Local Bus, Park & Ride buses, METRORail, METRORapid and METROLift.


Protective shields

Placed around drivers’ seats, this adds another layer of separation between operators and riders.


Hand sanitizer

Operators and riders will have access to hand sanitizer on METRO buses, trains and METROLift vehicles.



METRO will continue:

  • Putting an even greater emphasis on disinfecting surfaces frequently touched by the public during our daily bus and rail cleaning
  • Frequent cleaning of bus shelters and rail platforms
  • Displaying posters along the system reminding riders of public health officials' recommendations to stop the spread of germs
  • Displaying signs and notifications at transit centers, Park & Ride lots and rail stations, encouraging you to practice responsible social distancing
  • Running safety announcements on rail platforms and buses
  • Including safety messages on bus destination signs
  • Communicating safety messages on service alerts
  • Remaining in close and continuous communication with local public health and emergency management officials to monitor developments
  • Evaluating the threat of this virus and responding appropriately
  • Providing service, and doing so safely

To accommodate demand for fare purchases, the METRO RideStore at 1900 Main St. and 1001 Travis St. are open. Before entering, you’ll be required to:

  • Use a designated entrance, at 1900 Main St. location only
  • Wear a mask, at both locations
  • Have your temperature checked, at 1900 Main St. location only


For answers to common questions about fares (including fare costs, payment methods, where to buy fares and more), please visit our fare collection page.

 

Service modifications

Schedules as of June 6


Many of METRO's local services have been modified in response to the ongoing pandemic.

view latest schedules >>

Route color designations can be found on bus stop signs and on this METRO local bus route color chart.

Get alerted to service changes and reductions by subscribing to receive service alerts for the route(s) of your choice. We’ll send real-time, personalized route information straight to your phone or email for free. It takes just seconds to subscribe.

Schedules as of June 6


Route 292 West Bellfort / Westwood / TMC now stops at the Westpark / Lower Uptown Transit Center between Westwood and the TMC.

Routes 217, 222, and 265 no longer operate independently. They’ve been consolidated into routes 219, 229, and 269 based on their corresponding corridor.

view latest schedules >>

Schedules as of Sept. 27


On weekdays, trains are operating every 6 minutes between Fannin South and Burnett Transit Centers and every 12 minutes between Burnett and Northline Transit Centers.

view latest schedules >>

Schedules as of June 6


Frequency change on route 433 METRORapid Silver Line, 7 days per week.

view latest schedule >>

 

Resources

COVID testing is available at locations throughout Houston and Harris County. We’ve assembled a Google map showing those locations, sourced from the official City of Houston and Harris County websites.*

You can get directions to a testing location by clicking on the blue map marker for that location and then clicking the icon.

View the map >>

 

* Map doesn’t include participating CVS, Walgreens and Walmart locations. The Texas Dept. of State Health Services (DSHS) is also offering testing sites throughout Harris County, shown on this map.

METRO offers Free Rides to COVID-19 vaccination sites.

Learn more >>

 

Texas has established:

  • COVID-19 vaccination sites throughout the Houston region and across the state
  • Eligibility requirements for receiving the vaccine
  • A list of vaccine providers

Learn more >>

 

You can also view COVID-19 vaccination sites and see how many vaccines each site currently has available on a COVID-19 vaccine availability map from the Texas State Department of Health Services. The map allows you to type in your address and see which providers are closest to your location.

View the map >>

If you have questions about coronavirus, please call the COVID-19 hotline staffed by the Houston Health Department…

Phone: 832-393-4220

Hours of operation:
Monday-Friday 9 a.m.-7 p.m.
Saturday 9 a.m.-3 p.m.

While METRO uses an antibacterial disinfectant to clean vehicles and facilities, self-care is still the best protection. It is important that you rely on credible sources for information and follow the guidance of health officials who suggest the following:

  • Wash your hands often with soap and water for 20 seconds (If soap and water are not available, use an alcohol-based hand sanitizer that contains at least 60% alcohol)
  • Clean and disinfect frequently touched objects and surfaces with a regular household spray or wipes
  • Practice social distancing – keep distance between yourself and others
  • When coughing or sneezing, cover your nose and mouth with tissue or your arm
  • Avoid touching your eyes, nose & mouth with unwashed hands
  • If you feel sick, stay home and contact your healthcare provider before returning to work
  • If you travel internationally and you return home with symptoms of COVID-19, please check with your doctor
  • Your Guide to Masks


Download METRO’s brochure on how to make a face covering (PDF)