Questions or Comments?

Let Us Know!

Customer Service:

713-635-4000 (call or text)

Public Hearings

METRO often holds public hearings seeking feedback about proposed service changes and more. During COVID-19, all meetings are being conducted as a hybrid of in-person at 1900 Main Street and remote video conference. If you’d like to make a public comment, we suggest you register as a speaker at least 48 hours before the meeting. Just send an email to BoardOffice@RideMETRO.org or call 713-739-4834. We’ll need your name, address and telephone number.

By preregistering, your comments will be heard first at the public hearing. Otherwise, you’ll have the option to provide comments after the preregistered speakers. Upcoming public hearings will be posted below.

View from the back of the METRO boardroom during a meeting of the Board of Directors with many people in attendance including some in motorized wheelchairs.

Events

All public hearings conform to requirements described in the Federal Transit Administration’s Circular 9030.1E, published January 16, 2014, page VI-7. METRO is committed to ensuring that no person is excluded from participation in, or denied the benefits of, its transit services on the basis of race, color, or national origin, as protected by Title VI of the Civil Rights Act of 1964.


Notice is hereby given that the Board of Directors of the Metropolitan Transit Authority of Harris County, TX (METRO), will hold a public hearing on Tuesday, April 4, 2023, at 12:00 p.m. to receive public comments on its proposed June 2023 changes to METRO service. The public is invited to attend the hearing and provide comments in person. The public hearing will be held:

Tuesday, April 4 at 12:00 p.m.
METRO Boardroom, Second Floor
1900 Main St.
Houston, TX 77002

Served by METRO routes 6, 11, 32, 44, 51, 52, 54, 82, 85, 102, 137, 160, 161, 162, and METRORail.

The public may also  join the hearing and provide comments virtually on Zoom or by dialing: 346-248-7799 or 1-888- 475-4499 (toll free), meeting ID: 826 8844 3733. Additionally, if you do not want to provide comments during the public hearing,  you may view a livestream of the public hearing on our Board Meetings page. A video recording of that meeting will also be posted on that page.

Copies of proposed route maps and available timetables will be available beginning on Tuesday, March 28, 2023 for public review online and in the lobby of the METRO RideStore, located in the Lee P. Brown METRO Administration Building at 1900 Main Street, Houston, TX 77002 from 8:00 a.m. to 5:00 p.m. weekdays.

Book of Proposed Service Changes  >

Proposed service changes:

  • Discontinuation of the 311 Bayou City Event Shuttle
  • Changes to routes 3, 9, 52, 88, 309, 310
  • Implementation of the Lone Star College Connector
  • Schedule changes to routes 2, 3, 5, 9, 20, 30, 44, 52, 54, 63, 65, 76, 77, 78. 82, 84, 85, 87, 102, 137, 151, 153, 309, & 310
  • Park & Ride Corridors serving Downtown

In addition to these listed routes, METRO will continue to make temporary service adjustments in response to changing ridership and workforce availability.

How To Comment

If you would like to make public comments in person or virtually, please register as a public speaker with the METRO Board Office at least 48 hours in advance of the hearing. Call 713-739-4834 or sending an email to BoardOffice@RideMETRO.org, and provide your name, address and telephone number.

As explained above, you may attend the public hearing in person or virtually on Tuesday, April 4, 2023 to provide comments. If you pre-register, your comments will be heard first at the public hearing. Your name will be called at the appropriate time for you to make your comments.

You may also provide comments by:

  • Writing to us at
    METRO
    ATTN: June 2023 Service Changes
    1900 Main Street
    Houston, TX 77002
  • Faxing comments with a subject line referencing “June 2023 Service Changes” to 713-652-7956
  • Calling or texting METRO’s Customer Service at 713-635-4000
  • Submitting comments through our Public Comments System

All comments should be submitted to METRO by 12:00 p.m. on Tuesday, April 4, 2023.

Notice is hereby given that the Board of Directors of the Metropolitan Transit Authority of Harris County, TX (METRO), will hold a public hearing on Monday, October 24, 2022, at 12:30 p.m. to receive public comments on its proposed January 2023 changes to METRO service. The public is invited to attend the hearing and provide comments in person. The public hearing will be held:

Monday, October 24 at 12:30 p.m.
METRO Boardroom, Second Floor
1900 Main St.
Houston, TX 77002

Served by METRO routes 6, 11, 32, 44, 51, 52, 54, 82, 85, 102, 137, 160, 161, 162, and METRORail.

The public may also join the hearing and provide comments virtually on Zoom or by dialing: 346-248-7799 or 1-888-475-4499 (toll free), meeting ID: 819 0593 5612. Additionally, if you do not want to provide comments during the public hearing, you may view a livestream of the public hearing on our Board Meetings page. A video recording of the meeting will also be posted on that page.

Copies of proposed route maps and available timetables will be available beginning on Monday, October 17, 2022 for public review online and in the lobby of the METRO RideStore, located in the Lee P. Brown METRO Administration Building at 1900 Main Street, Houston, TX 77002 from 8:00 a.m. to 5:00 p.m. weekdays.

Book of Proposed Service Changes  >


Proposed service changes:

  • Discontinuation of the 418 Harris County Jury Shuttle
  • Changes to routes 23, 26, 88, and 236 / 237
  • Schedule changes to routes 2, 4, 6, 11, 32, 40, 46, 48, 49, 54, 60, 65, 80, 82, 151, 161
  • Park & Ride Corridors serving Downtown, and the METRORail Red Line
  • Proposed bus stop optimization pilot project on Travis and Milam Streets

In addition to these listed routes, METRO will continue to make temporary service adjustments in response to changing ridership and workforce availability.

How To Comment

If you would like to make public comments in person or virtually, please register as a public speaker with the METRO Board Office at least 48 hours in advance of the hearing. Call 713-739-4834 or sending an email to BoardOffice@RideMETRO.org, and provide your name, address and telephone number.

As explained above, you may attend the public hearing in person or virtually on Monday, October 24, 2022 to provide comments. If you pre-register, your comments will be heard first at the public hearing. Your name will be called at the appropriate time for you to make your comments.

You may also provide comments by:

  • Writing to us at:
    METRO
    ATTN: January 2023 Service Change
    1900 Main Street
    Houston, TX 77002
  • Faxing comments with a subject line referencing “January 2023 Service Change” to 713-652-7956
  • Calling or texting METRO’s Customer Service at 713-635-4000
  • Submitting comments through our Public Comments System

All comments should be submitted to METRO by 12:30 p.m. on Monday, October 24, 2022.

METRO held a public hearing to receive public comments on its proposed Operating and Capital Budgets for Fiscal Year 2023 (Oct. 1, 2022 – Sept. 30, 2023).

FY2023 Business Plan & Budgets - DRAFT

On Wednesday, August 10, 2022, at 12 p.m., METRO held a public hearing to receive public comments on proposed changes to METRO's Major Service Change Policy.

A video recording of the meeting has been archived on the Board Meetings page.

Assistance for Public Hearings


Language Assistance

Upon request, METRO provides free language assistance to help patrons who have a limited ability to read, write, speak, or understand English. This in accordance with METRO’s language assistance plan.

Please call 713-739-4834 at least 48 hours before a scheduled public hearing.

Persons with Disabilities

For individuals with special needs, we can provide assistive services and/or copies of public documents in an alternate format.

Please call 713-750-4271 a minimum of five (5) working days prior to the public hearing.

METRO does not discriminate on the basis of disability in the admission or access to, or in treatment or employment in, its services, programs, and activities.

Browser not supported

It appears you’re on an older web browser we don’t support. Please try one of the options below so you can view the METRO website.