METRO curb2curb App – Questions & Answers
Federal mask mandate
Federal law now requires anyone on the METRO system to wear a face mask. This includes rail stations, transit centers and bus stops.
Plastic face shields are not considered masks. Exemptions are available for children under the age of two,
a person with a disability who cannot wear a mask or wear one safely because of a disability defined by the Americans with Disabilities Act.
Violators could be denied service and/or face federal penalties.
For more information about riding METRO during COVID-19 – please visit METRO’s COVID-19 Resource Center.
Which smartphones and operating systems are supported?
- Apple iPhones running iOS 9.0 and above
- Android phones running an OS of 4.1 and above.
How do I set up my account?
Download the app from the App Store (for iOS devices) or Google Play (for Android devices). When you first open the app, you’ll see a Register button. You’ll need your name, phone number, email address, and password to register.
Am I required to use my real name when creating my account?
You have the option of entering your real name or a nickname when creating your account. However, the email address and phone number used must exist so that confirmations can be sent and received.
How do I retrieve/reset my password?
After launching the app, click the “Sign In” button, then click “Forgot password?” and follow the prompts.
If, after trying that, you still can’t access your account, please contact our call center at 713-739-4611.
What kind of trips can be booked and where does the service operate?
The METRO curb2curb app allows you to book a ride on one of our Community Connector services direct from your phone for just $1.25 each way. Community Connector service operates in select zones throughout the region, delivering curb to curb service on your schedule.
You can book a ride in these areas:
- Missouri City, Texas – service operates daily, 5 a.m.-7 p.m.
- Acres Homes (Northwest Houston) – service operates daily, 5 a.m.-7 p.m.
- Trinity Gardens (Northeast Houston) – service operates daily, 8:00 p.m.-midnight only
What’s a “Community Connector?”
It’s a service that provides personalized, curb to curb transportation within specific community “zones.” Community Connector vehicles connect you with METRO’s larger transportation network at anchor points within your zone. For instance, your “first mile” of traveling may be on a Community Connector between your residence and an anchor point, where you transfer to another METRO service. Your “last mile” of traveling may be on a Community Connector between the anchor point and your residence.
When would it make sense for me to book a trip on a Community Connector vehicle?
Here are some scenarios when it would make sense to use the service:
In Missouri City:
a. You’re having an issue with your car and need to get to the Missouri City SH6 Park & Ride lot to catch the 170 Missouri City service.
b. You reside at the Springfield apartments and regularly require transportation to attend services at Cornerstone Baptist Church.
c. You need a ride to the Missouri City Shopping Center so you don’t have to deal with the hassle of driving.
In Acres Homes (Northwest Houston):
a. You need to get to the court house in downtown Houston for jury duty, and need a ride to the Acres Homes Transit Center so you can catch the 30 Clinton/Ella to Downtown.
b. You reside at the Mayfair Park Apartments on North Shepherd and your doctor calls to let you know your prescription is ready at the Walmart at 4412 N. Freeway, but your family member is unable to take you.
c. You reside at the Lincoln Park Apartments on West Little York Road, and your dialysis center a few blocks away wants you to come in earlier for treatment, but you don’t have a way to get there.
In Trinity Gardens (Northeast Houston):
a. You’re taking a night class at HCC Northline. You can take the Route 29 back to Kashmere Transit Center, but your connecting route doesn’t run late enough to get you home.
b. You want to attend an evening Astros game downtown. You can take the Route 51/52 back to Kashmere Transit Center, but your connecting route doesn’t run late enough to get you home.
c. You work at Memorial City Mall until closing. You can take the Route 26 back to Kashmere Transit Center, but your connecting route doesn’t run late enough to get you home.
Am I required to use the METRO curb2curb app to book a trip?
No. There are two other ways you can get on board a Community Connector vehicle:
- Call 713-739-4611 (daily, 5 a.m.-midnight) and ask one of our agents to book your trip
- Walk up to a defined anchor point within your zone and let the operator know where you’d like to go within the zone
In Missouri City, anchor points are:
- Walmart Superstore (5501 Hwy 6)
- Missouri City Park & Ride (13849 Fondren Road)
In Acres Homes (Northwest Houston), anchor points are:
- Walmart Supercenter (10411 North Freeway)
- Acres Homes Transit Center (1220 West Little York Road)
In Trinity Gardens (Northeast Houston), the only anchor point is Kashmere Transit Center (5910 Hirsch Road).
How early/late can I book a trip?
You’re able to book a trip through the METRO curb2curb app at any time, as long as the trip is due to occur during normal service hours:
- Missouri City, Texas – service operates daily, 5:00 a.m.-7:00 p.m.
- Trinity Gardens (Northeast Houston) – service operates daily, 8:00 p.m.-midnight only
You can also book a trip by calling 713-739-4611 from 5 a.m. to midnight daily, to speak with a customer service representative.
Am I able to book a trip on the same day?
Yes. You can book a ride in the app as late as 15 minutes before the time you’d like to be picked up. For instance, if you need to be picked up in the Missouri City zone at 11:00 a.m. – you would need to have your trip booked no later than 10:45 a.m.
How far in advance am I able to book a trip?
You’re able to book a trip up to seven (7) days in advance.
You may also set up a “subscription ride,” which is a recurring trip you can schedule in advance so there’s no need to book it each time.
For more information, please call 713-739-4611 to speak with a customer service representative.
How will I know if an address is not in the zone?
A message will pop up letting you know that the trip can’t be booked. You can call our customer service agent at 713-739-4611 to verify if an address is in the zone.
What’s the cost for a ride?
Regular fare: $1.25 per ride
Discount fare: $0.60 per ride*
Seniors (70+) and METROLift customers with a valid ID ride for free.
All fares must be paid using a METRO Q® Fare Card or METRO Day Pass (those are the only two payment methods accepted on Community Connector vehicles).
* Discount fares apply to students, seniors (65-69), Medicare cardholders and disabled passengers.
How do I pay my fare, and can I pay through the METRO curb2curb app at the time I book my ride?
The only form of payment accepted is a METRO Q® Fare Card or METRO Day Pass which you can purchase at:
- METRO RideStore (1900 Main St. Houston, Texas 77002) – Mon.-Fri., 8 a.m.-5 p.m.
- Select vending machines located at METRO rail platforms, Park & Rides, and transit centers
- Participating retail locations
You can also purchase fare cards through the online METRO RideStore – however, it may take several days for you to receive them, as all fare cards purchased through the online store are physically mailed.
If you already have a METRO Q® Fare Card and need to reload it, you can do so on all local buses or by visiting RideMETRO.org/reload
For more information, call 713-739-4611 or 713-635-4000.
If my driver arrives at the pickup location before I do, how long will they wait for me?
Once your driver arrives, they’re only allowed to wait 1 minute. Please be at your pickup location ready to go in time for when your vehicle arrives.
Once I’m on the Community Connector vehicle, am I able to change my drop-off location?
No. Drop-off locations can’t be changed once you’re on the vehicle. After arriving at the drop-off location you specified, you’ll have to book another trip to the new location where you wish to be dropped off.
Am I able to file a complaint or give a compliment to the driver after my trip?
Yes. After each trip you take, you’re given the option to rate your driver.
You may also contact METRO Customer Service directly at 713-635-4000 to submit comments, make suggestions, offer compliments or register a complaint.
What if I need special accommodations (wheelchair/scooter/walker/service animal)?
All buses and minivans assigned to the Community Connector service are 100% wheelchair accessible.
When booking a ride through the METRO curb2curb app, simply enter your pickup and drop-off address, click the red “Find Rides” button and you’ll be offered a variety of accessibility options.
Download the App
Click on the badge (image) below to download the App on Google Play for Android and the App Store for Apple iOS.