Questions & Answers: Riding METRO

On this page, you can get answers to common questions about riding METRO, all in one place.

Prior to arrival

METRO local buses make stops at the following locations

  • Along city streets, at intersections where you see a METRO bus stop sign and/or bus shelter
  • At select Park & Ride lots around the region
  • At more than 20 transit centers around the region

All METRO buses have large, bright destination signs on the front of the bus above the windshield and along the passenger’s side, near the front door. These digital displays include the route number and destination.

Route Alerts or detours could affect your vehicle’s arrival time and/or the length of your trip. Subscribing to receive this information is a convenient way to know before you go.

On the METRO website, you can subscribe to receive notifications direct to your phone or email for the bus, rail, METRORapid and/or METRO curb2curb routes of your choice.

The quickest and easiest signup option can be found on each individual route page.

If you prefer, there’s also a Get Text and Email Alerts page where you can subscribe to multiple routes simultaneously.

All subscriptions are free and you can unsubscribe at any time.

If you don’t wish to subscribe, you can use any of the following:

  • Routes and Schedules tab on METRO website home page - it will transport you to your route page. If there are any active alerts, a link to view them will be visible near the top of the page.
  • RideMETRO app (click or tap Service Alerts on main menu)
  • METRO TRIP app (a red triangular icon will appear on the screen if your selected route is experiencing a service alert)
  • Trip planning tool, which can be accessed in multiple places. More information about that can be found in the Trip Planning topic (see question titled "How do I plan my trip?")

Estimated arrival times can be found on:

  • METRO website home page (“Track Bus or Train” tab)
  • RideMETRO app for your smartphone (“Track Your Bus” section)
  • METRO TRIP app for your smartphone
  • Google or Apple maps

If you know your stop number (it's posted on the bus stop sign at every bus stop location), you can text that stop number to 697433. We'll text you back the estimated arrival time of the next bus for all routes that stop at your location.

Increasingly, estimated arrival information will also be displayed digitally at bus stop locations and transit centers throughout the region. Transit centers are sheltered waiting areas where you can transfer to other METRO routes and services that provide access to even more destinations. They’re often found at the beginning or end of a bus route. 

These digitally displayed passenger information enhancements are part of the METRONext Moving Forward Plan, to create a better customer experience.

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