METROLift
Welcome to METROLift!
RIDER NOTE:
On Friday, July 23, METRO instructed Yellow Cab to halt providing METROLift Subsidy Program (MSP) trips due to insurance concerns. If you are a METROLift rider and you would like to request a MSP/Same Day Trip or you have questions, please call a METROLift representative at 713-652-8015. We apologize for any inconveniences and we appreciate you riding METRO.
Welcome to METROLift! The METROLift Program Guide will
introduce you to METROLift transportation and provide the
basic information you need to use the service. Upon request,
this information is available in other formats.
METROLift is a shared-ride public transit service. In accordance
with the Americans with Disabilities Act (ADA), travel times and
the timeliness of service are comparable to METRO’s fixed route
bus service. Please read this policy brochure carefully
to familiarize yourself with the type and level of service that
METROLift provides. Remember that you have a responsibility
to use accessible fixed-route METRO bus and rail service when
possible.
Our goal is to provide safe and reliable transportation. If, after
reading this manual, you have questions regarding METROLift,
please call the METROLift Customer Service and Eligibility
Department at 713-225-0119.
Download Program Guide Booklet (PDF)
Accessible Transportation Choices
METRO’s fixed-route buses and METRORail are 100 percent accessible and require no
advance notice to ride. Try one of our convenient routes and take control of your
mobility. If you are not familiar with riding fixed-route bus and rail and would like to
learn, please call 713-750-4234 to speak with a METRO Travel Trainer who will assist
you. Learn more about the accessibility features offered by these services.
Plan ahead with METROLift's paratransit trip planner and electronic fare payment system MACS-WEB / EZ-Wallet.
Features
- Book a trip not from your previous trip list
- Manage recurring trips
- Buy and book trips via electronic fare media on your personal online account
- Get a countdown to real-time trip arrival
- Locate your ride in real-time
- View previous trips / transaction history
- Purchase fare tickets / period passes
- Comment online
learn more >>
METROLift’s Automated Computer System (MACS) on the phone is in English and Spanish.
English or Spanish-speaking riders can schedule, verify trips, and even cancel their rides without having to speak with a live agent. Riders can simply call 713-739-4690, THEN PRESS 2 to use the Spanish option.
MACS Operating Hours
24 hours a day / 7 days
5 a.m. - 5 p.m.
Please call METROLift Customer Service at 713-225-0119 if you have questions or need assistance.
Descargar PDF Español >>
Scheduling
your METROLift trip is easy with MACS.
Book a next-day ride or confirm a
previously scheduled pick-up
with the touch of a
button.
Book trips 5 a.m. - 5 p.m.
7 days a week
Confirm or cancel trips, 24/7
Go online - No more waiting
Now with three ways to book your trip, getting around town has never been easier.
- Reservations on the phone - Call 713-225-6716 to speak with a representative to book your trip.
- MACS - Call 713-225-6716, then press the #1 to use our automated trip scheduling system.
- MACS-WEB / EZ-Wallet - Schedule your trip and pay for it online quickly and easily.
List of METROLift Fare Items
Base Fare – Single Trip ..................$1.25
Premium Fare – Single Trip.............$2.50
Ticket Book – 11 Single Tickets......$12.50
Monthly Pass..................................$47.25
Annual Pass....................................$418.50
Freedom Q® Card..........................FREE
METROLift Fare Calculator >>