Who We Are


Through collaborative relations and innovative approaches, METRO will be an industry leader in delivering timely and efficient service that is transformative by providing multi-modal interactions for communities to connect to everyday work and life opportunities.


METRO’s mission is to provide safe, clean, reliable, accessible and friendly public transportation services to our region.

Customer Service, 713-635-4000

Customer Service Call Center representatives answer questions and assist with any inquiries regarding METRO services. Bilingual personnel are available to provide information in many languages.

Hours of Operation
8 a.m.-5 p.m. daily

Comments, Compliments & Complaints Hours of Operation
Monday - Friday, 8 a.m.-5 p.m.
Weekends, Closed

Lost & Found Hours of Operation
Monday - Friday, 8 a.m.-5 p.m.
8 a.m.-5 p.m., daily, over the phone.

1900 Main St.
Houston, Texas 77002

download METRO Highlights PDF >>

Current Projects

METRO is excited about bringing enhanced transit services to your neighborhood. We have several initiatives focused on providing great transit infrastructure for our customers. Here you will learn more about projects in active construction. You can see METRO’s progress and find out when you can start enjoying more quick, convenient and easy services.

History & Future

The Texas State Legislature authorized the creation of local transit authorities in 1973. In 1978, Houston-area voters created METRO and approved a one-cent sales tax to support its operations. METRO opened for business in January 1979. The Authority has transformed a broken bus fleet into a regional multimodal transportation system.

History of METRO Video


METRO serves these cities:

  • Bellaire
  • Bunker Hill Village
  • El Lago
  • Hedwig Village
  • Hilshire Village
  • Houston
  • Humble
  • Hunters Creek
  • Katy
  • Missouri City
  • Piney Point
  • Southside Place
  • Spring Valley
  • Taylor Lake Village
  • West University Place

Major portions of unincorporated Harris County are also included.

Member Government Agencies

City of Houston
Mayor City
Mayor Sylvester Turner City of Houston
14 Multi cities
Mayor City
Mayor Andrew S. Friedberg City of Bellaire
Mayor Robert P. Lord City of Bunker Hill Village
Mayor Shawn Findley City of El Lago
Mayor Tom Jinks City of Hedwig Village
Mayor Russell Herron City of Hilshire Village
Mayor Norman Funderburk City of Humble
Mayor Jim Pappas City of Hunters Creek Village
Mayor William M. “Bill” Hastings City of Katy
Mayor Robin J. Elackatt Missouri City
Mayor Mark Kobelan City of Piney Point Village
Mayor Andy Chan City of Southside Place
Mayor Marcus Vajdos City of Spring Valley Village
Mayor Jon Keeney City of Taylor Lake Village
Mayor Susan Sample City of West University Place
Harris County
County Judge and Commissioner Precinct
County Judge Lina Hidalgo  
Commissioner Rodney Ellis Precinct 1
Commissioner Adrian Garcia Precinct 2
Commissioner Tom Ramsey Precinct 3
Commissioner R. Jack Cagle Precinct 4

METRO Board of Directors

Our board has nine members. Five are nominated by the Mayor of Houston and confirmed by Houston City Council. Two are appointed by the mayors of METRO's 14 other member cities. Two are appointed by the Harris County Commissioners Court.

(C) Appointed by the City of Houston Mayor, Confirmed by Houston City Council
(H) Appointed by Harris County Commissioners Court
(M) Appointed by the mayors of the 14 multi-cities in METRO's service area

Monthly Board Meetings

Monthly Board Meetings are typically held at 10 a.m. on the fourth Thursday of each month in the Lee P. Brown METRO Administration Building, 1900 Main St., 2nd Floor.

View Streaming Board Videos and Archived: Video Meetings, Agendas & Presentations >>

METRO Services


METRO has 1,236 active buses. METRO is currently purchasing compressed natural gas (CNG) and clean diesel buses.


METRORail consists of three light-rail lines: the Red Line (North), Green Line (East End) and the Purple Line (Southeast), totaling 22 miles of rail. Our fleet consists of 76 light-rail vehicles. The Red Line opened in 2004 as the Main Street Line and today is 12.6 miles long. It carries 55,000 passengers daily, making it one of the nation’s most traveled lines, based on boardings per track mile. The Purple Line (6.7 miles) and the Green Line (3.2 miles) opened in May 2015.


METROLift is a complementary paratransit service offered by the Metropolitan Transit Authority of Harris County in accordance with the 1990 Americans with Disabilities Act (ADA). METROLift provides transportation for persons with disabilities who cannot board, ride or disembark from a regular METRO fixed-route bus, even if that bus is equipped with a wheelchair lift or ramp. METROLift is a curb-to-curb service, with assistance beyond the curb provided when needed, due to disability.

HOV / HOT (Express) Lanes

METRO operates a system of High Occupancy Vehicle/High Occupancy Toll (HOV/HOT) Lanes, referred to as Express Lanes, on the Southwest, Gulf, North, Eastex and Northwest freeways. These lanes are open free to buses, vanpools, carpools and motorcycles and single-occupant vehicles during some hours if they pay a toll.

Park & Rides

Direct nonstop service to Downtown, the Texas Medical Center or other major employment centers in the METRO service area is available from Park & Ride lots. Park & Ride facilities also serve as staging areas for vanpools and carpools.

Transit Centers

Transit Centers are sheltered waiting areas located where several bus routes and/or METRORail converge. METRO's Transit Centers serve as efficient "hubs" to allow bus and/or METRORail riders from various locations to assemble at a central point to take advantage of express trips or other route-to-route transfers. Limited parking is available at select transit centers.

Employer and Commuter Services

METRO provides many services to employers and employees, such as commuter tax benefit information, organizing vanpools/carpools, computerized ride matching, origin/destination mapping and on-site events.

RideSponsor: This program encourages employees and members to ride METRO as a way to relieve demand for parking and improve air quality. Interested? Call 713-739-4015.

RideShare: This free program matches commuters to vanpools and carpools in eight counties. METRO's network of HOV lanes bypasses congestion and allows commuters to get to work or home faster. For more information, call 713-224-RIDE, or toll-free, 1-888-606-RIDE.

METRO STAR Vanpool: If a group has at least five people willing to ride together, the group is eligible for STAR service and incentives to help underwrite the cost of the vanpool. STAR is ideal for those who live or work where METRO bus service is not available. For more information, call 713-224-RIDE, or toll-free, 1-888-606-RIDE.

Emergency Ride / Guaranteed Ride Home: Qualified METRO commuters can get home in the middle of a workday, 8:00 a.m. to 4:00 p.m., Monday through Friday, if there’s an emergency and there’s no midday bus service. METRO will arrange free, immediate transportation, usually a taxi ride.

Regional Mobility Improvements

Motorist Assistance Program (M.A.P.): METRO, the Harris County Sheriff's Department, the Texas Department of Transportation (TxDOT), the Houston Automobile Dealers Association, and Verizon Wireless sponsor the M.A.P. with trucks and vans, staffed by Harris County Sheriff's Office deputies. The M.A.P. vehicles patrol about 150 miles of freeway. The M.A.P. service from 6 a.m. to 10 p.m. weekdays. METRO allocates approximately $3 million annually to M.A.P. through its General Mobility Program.

Useful Numbers

List of office and department phone numbers
Office/Departments Phone Number
Board Members 713-739-4834
Executive Office 713-739-4832
Community Outreach 713-739-4018
Hearing and Speech Impaired 713-635-6993
Customer Comments 713-658-0180
METROLift Information 713-225-0119
Customer Service 713-635-4000
RideShare 713-224-RIDE or 1-888-606-RIDE (7433)
Lost & Found 713-658-0854
METRO Police 713-224-COPS (2677)
Media Information 713-739-4040

Learn More About METRO

METRO's Headquarters

Lee P. Brown METRO Administration Building
1900 Main St.
Houston, Texas 77002
View METRO's Headquarters in Google Maps.

Operations & Support Facilities

Facilities Address
Buffalo Bayou 810 N. San Jacinto St., Houston, TX 77002
Central Stores 1220 McCarty St., Houston, TX 77029
Fallbrook 111 Fallbrook Dr., Houston, TX 77038
Field Service Center 1215 Labco, Houston, TX 77029
Hiram Clarke 4175 Uptown Dr., Houston, TX 77023
Kashmere 5700 Eastex Fwy., Houston, TX 77026
METROLift Contract Facility 1215 Labco, Houston, TX 77029
First Transit (METROLift) 3250 Telephone Road
Yellow Cab (METROLift) 1406 Hays Street
Northwest 5555 Deauville Plaza Dr., Houston, TX 77092
Polk Street 5700 Polk St., Houston, TX 77023
Rail Operations Center (ROC) 1601 W. Bellfort, Houston, TX 77054
Service and Inspection Facility 5880 Texas Street, Houston, TX 77011
West 11555 Westpark Dr., Houston, TX 77082

Houston TranStar - 6922 Old Katy Road

Houston TranStar is the regional transportation and emergency management center for the greater Houston area. TranStar is home to METRO Police Communications, which include the camera surveillance of Park & Ride lots, police dispatch, and coordination with the city of Houston's SafeClear towing program.