Statement from Chief Tien
At METRO, we believe that safety starts with strong relationships. As Chief of the METRO Police Department, I know by experience the power of positive connections and how they contribute to our vision of providing a safe, clean, reliable, and accessible transit system. Growing up as an immigrant child, my parents didn’t speak English, and I often found myself translating for them. My perspective on law enforcement was shaped during a scary moment in my childhood. It was 1983 during Hurricane Alicia, and I was about 8 years old when my father drove our car into high water, not understanding the warning signs. Officers quickly arrived to help. My father, who didn’t speak English, was visibly shaken. Since I spoke the language, I translated for him. One officer stayed by my side, comforting me and even buying me a burger — I still remember it as the best burger I’ve ever had. That experience stuck with me, turning what could have been a terrifying memory into a positive one.
Today, I’m committed to making sure others have those kinds of positive experiences with law enforcement. A strong, visible presence is important, but it’s how we engage with the community that truly matters. It’s about building relationships. When people see our officers, I want them to feel reassured and supported. Participating in events like the Alief International Parade is one way I make that connection. By being part of the community, I want to show that METRO officers are not just people in uniform — we’re neighbors, helpers, and friends.
My role as the Chief of METRO Police is all about strengthening those connections. I frequently ride the transit system myself, chatting with riders and making sure people know who I am and what METRO Police stand for. My goal is clear: to build trust, keep people safe, and ensure every rider feels secure. Community engagement isn’t just a strategy — it’s personal to me. I know how one positive experience can change a perspective, and I’m committed to making that difference for others. This is why I participate in parades like the Alief International Parade. To communicate the message that METRO Police are here to serve and protect with compassion and understanding.