Contact METRO
METRO Corporate Offices:
Lee P. Brown Administration Building
1900 Main St.
Houston, Texas 77002
Mailing Address:
METRO
P.O. Box 61429
Houston, Texas 77208-1429
Please find phone numbers for individual departments and programs below.
| Department or Area | Details | |
|---|---|---|
| Administrative Offices | 713-739-4000 | |
| Careers/Jobs line | 713-739-4953 | |
| Corporate RideSponsor Program (offer employees a tax-free transit benefit) | 713-739-4015Client.Services@ridemetro.org | |
| Customer Service - call or text (daily, 8 a.m.-5 p.m.) | 713-635-4000 | |
| Lost & Found (daily, 8 a.m.-5 p.m) | 713-658-0854 | |
| Media Information | media@ridemetro.org | |
| Public Engagement | 713-739-4018 | |
| Website | webmaster@ridemetro.org |
| Department or Area | Details |
|---|---|
| Emergency | 911 |
| METRO Police | Dispatch: Call or text 713-224-COPS (2677) Non-Emergencies: #MPD (#673) on mobile phone MPDServices@RideMETRO.org |
| Motorist Assistance Program (M.A.P.) | 713-225-5627*MAP (*627) from Verizon mobile phones |
| Department or Area | Details |
|---|---|
| METROLift | Customer Service and Eligibility: 713-225-0119713-652-8969 (TTY)Mon-Fri, 10 a.m.-5 p.m. Dispatch: 713-225-0410 |
| METRO STAR Vanpool | 713-224-RIDE888-606-RIDE STAR@RideMETRO.org |
| Service Guarantee | 713-224-RIDE888-606-RIDE |
| Location and Hours | Contact Information |
|---|---|
| Downtown Transit Center (Mon-Fri, 8 a.m.-5 p.m.) | 1900 Main St. Houston, Texas 77002 713-739-6968 |
| Fannin South Transit Center (Mon-Fri, 6 a.m.-5 p.m.) | 1604 West Bellfort Ave. Houston, Texas 77054 713-652-8937 |
| Main Street Square (Mon-Fri, 8 a.m.-5 p.m.) | 1001 Travis St. Houston, Texas 77002 713-652-8994 |
| Northwest Transit Center (Mon-Fri, 7 a.m.-5 p.m.) | 7373 Old Katy Road Houston, Texas 77024 713-739-6031 |
| Department or Area | Details |
|---|---|
| Claims | To file a claim against METRO, complete this Notice of Claim form and mail to: METRO / Claims Division |
| Texas Public Information Acts (TPIA) Requests |
Designated contact for TPIA requests: Jacqueline Hojem, Public Information Coordinator |
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