Contact METRO
METRO Corporate Offices:
Lee P. Brown Administration Building
1900 Main St.
Houston, Texas 77002
Mailing Address:
METRO
P.O. Box 61429
Houston, Texas 77208-1429
Please find phone numbers for individual departments and programs below.
| Department or Area | Details |
|---|---|
| Administrative Offices | 713-739-4000 |
| Careers / Jobs line | 713-739-4953 |
| Corporate RideSponsor Program (offer employees a tax-free transit benefit) | 713-739-4015Client.Services@RideMETRO.org |
| Customer Service - call or text Mon-Fri, 5 a.m.-10 p.m. Sat-Sun, 8 a.m.-5 p.m. | 713-635-4000 |
| Drug and Alcohol Program (Previous DOT Employer Requests) | DrugandAlcoholProgram@RideMETRO.org |
| Lost & Found Mon-Fri, 7 a.m.-6 p.m. | 713-658-0854 |
| Media Information | media@RideMETRO.org |
| Public Engagement | 713-739-4018 |
| Website | webmaster@RideMETRO.org |
| Department or Area | Details |
|---|---|
| Emergency | 911 |
| METRO Police | Call or text 713-224-COPS (2677) Submit your report using the METRO Police form MPDServices@RideMETRO.org |
| Department or Area | Details |
|---|---|
| METROLift | Customer Service and Eligibility713-225-0119713-652-8969 (TTY)Mon-Fri, 10 a.m.-5 p.m. Dispatch:713-225-0410 Fax: 713-739-4971 |
| METRO Vanpool | 713-224-RIDE (7433)888-606-RIDE (7433) Star@RideMETRO.org |
| Service Guarantee | 713-224-RIDE (7433)888-606-RIDE (7433) |
Stop by a METRO RideStore to buy or reload a RideMETRO Card.
You can also get free route maps and schedules, assistance with Lost and Found services, and answers to your questions about riding METRO. All locations accept cash, credit and debit cards. Checks and money orders are only accepted at the Downtown Transit Center.
| Location and Hours | Contact Information |
|---|---|
| Downtown Transit Center Mon-Fri, 7 a.m.-6 p.m. | 1900 Main St. Houston, Texas 77002 713-739-6968 |
| Eastwood Transit Center Mon-Fri, 8 a.m.-5 p.m. | 4400 Gulf Freeway Houston, Texas 77020 832-388-7228 |
| Fannin South Transit Center Mon-Fri, 6 a.m.-5 p.m. | 1604 West Bellfort Ave. Houston, Texas 77054 713-652-8937 |
| Fifth Ward / Denver Harbor Transit Center Mon-Fri, 8 a.m.-5 p.m. | 1500 Lockwood Drive Houston, Texas 77002 832-468-8363 |
| Kashmere Transit Center Mon-Fri, 8 a.m.-5 p.m. | 5910 Hirsch Road Houston, Texas 77026 832-468-7526 |
| Magnolia Park Transit Center Mon-Fri, 8 a.m.-5 p.m. | 6948 Harrisburg Blvd. Houston, Texas 77011 832-472-5011 |
| Main Street Square Mon-Fri, 8 a.m.-5 p.m. | 1001 Travis St. Houston, Texas 77002 713-652-8994 |
| Mission Bend Mon-Fri, 8 a.m.-5 p.m. | 13855 Alief Clodine Road Houston, Texas 77083 832-441-3961 |
| Northline Transit Center Mon-Fri, 8 a.m.-5 p.m. | 7705 Fulton St. Houston, Texas 77022 832-465-7278 |
| Northwest Transit Center Mon-Fri, 7 a.m.-5 p.m. | 7373 Old Katy Road Houston, Texas 77024 713-739-6031 |
| Southeast Transit Center Mon-Fri, 8 a.m.-5 p.m. | 6000 Scottcrest Drive Houston, Texas 77021 832-468-1665 |
| TMC Transit Center Mon-Fri, 8 a.m.-5 p.m. | 6934 Fannin St. Houston, Texas 77030 832-472-3727 |
| Wheeler Station Transit Center Mon-Fri, 8 a.m.-5 p.m. | 4590 Main St. Houston, Texas 77001 832-472-4168 |
| Department or Area | Details |
|---|---|
| Claims | To file a claim against METRO, complete this Notice of Claim form and mail to: METRO / Claims Division P.O. Box 61429 Houston, Texas 77208-1429 |
| Texas Public Information Acts (TPIA) Requests | Designated contact for TPIA requests: Jacqueline Hojem, Public Information Coordinator 713-739-4071 OpenRecordsRequests@RideMETRO.org Learn more about the Texas Public Information Act (TPIA) Access Subpoena Instructions |
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