Questions & Answers: Fares

When you first obtain your card, you’ll be given the option to register it.

If you lose a registered card, your card balance is protected and you should report the loss immediately by calling Customer Service at 713-635-4000.

If you lose an unregistered card, any money you stored on the card can’t be recovered.

Yes. Any person with a disability who isn’t a current METROLift customer can apply for a discounted METRO Q® Fare Card. As part of the application, certain documents must be submitted to METRO for review.

More details about the documents required and how to provide them can be found on the Discounted and Free Programs page.

Yes. You’ll need to have a current jury summons to receive a free one-way bus/rail trip on the date of the summons. 

Show it to the bus operator when boarding a METRO local bus, Park & Ride bus or METRO curb2curb. 

Show it to the fare inspector upon request prior to boarding METRORail or METRORapid.

If you’re not selected for jury duty, you may ask for a jury pass to return home. This pass will be date-stamped and must be presented to the bus operator.

If you’re selected for jury duty, ask for a jury pass, stamped with a “valid through” date.

Yes. Children five or younger are entitled to ride the following services for free when accompanied by an adult:

• Local bus
• Park & Ride bus
• METRORail
• METRORapid
• METRO curb2curb