Adopt-a-Stop / Adopt-a-Shelter

We all want to live, work and play in beautiful, vibrant, safe neighborhoods.

METRO bus shelters provide riders with a safe, pleasant and comfortable place to rest while waiting for the bus. With thousands of bus stops across the Houston region, maintaining each location is challenging.

By adopting a bus stop or passenger shelter in your community, you can help keep your neighborhood clean and reduce the chance of criminal activity and vandalism.

Customer seated at METRO bus shelter waiting for the next bus to arrive.

About the Program

A joint effort between our Public Affairs department and community volunteers, we encourage individuals, civic groups and local businesses to get involved.

Program participants volunteer to pick up litter in the area between METRO’s designated trash collection days, and have the option to make general improvements to the grounds around the stop or shelter. Trash bags are provided at a bus stop or shelter at the request of the individual sponsor or organization.

In addition to improving the quality of life in your community, Adopt-a-Stop/Adopt-a-Shelter Partners receive:

  • Six (6) FREE round-trip transit passes per month
  • Adopt-a-Stop sign recognition sign affixed to the bus stop pole (optional)
  • Official “Adoption Certificate” signed by METRO’s President & CEO and Chief of Police
  • Opportunity to improve the aesthetic appeal of your community

Important Phone Numbers

Department or AreaContact InformationAdditional Details
Adopt-a-Stop / Adopt-a-Shelter Program713-739-6095Learn more about the program or become a partner
Customer Service713-635-4000Get answers to questions you have about METRO
METRO Police Dispatch713-224-2677Report a crime or suspicious activity at a stop, shelter or on the METRO system
METRO Police (non-emergency)#MPD (#673) from your cell phoneGet non-emergency police assistance at a shelter or on the METRO system.
Department or AreaContact InformationAdditional Details
Harris County Sheriff's Department713-221-6000Report crime or suspicious activity near the METRO system
Houston Graffiti Hotline713-437-6833Report graffiti at a shelter or on the METRO system
Houston Police (non-emergency)713-884-3131Get Houston Police non-emergency assistance near the METRO system
Houston Service Helpline311Report non-emergency issues near the METRO system (overgrown grass; illegal dumping)
Mayor's Anti-Gang Office (Houston)713-247-1576Report gang activity at a stop or shelter on the METRO system, or in the area

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