Safety may start with you, but it continues onboard our buses. All
operators new or existing must successfully complete METRO’s
enhanced new-hire training before they are allowed to carry a single
passenger. This program lasts eight weeks and provides operators
extensive training in such areas as:
- Basic Operator Safety — Intensive study of METRO's standard operating procedures.
- Defensive Driving — Teaches collision prevention and avoidance techniques.
- Video Simulator — Allows operators to learn from mistakes without experiencing the consequences.
- On-Road — Operators must log a minimum of 100 hours of successful driving experience.
- Interactive Exam — Instructs operators on how to react and relate
to people by enhancing customer relations skills through real-life
Collectively, this form of in-depth training has resulted with less
than one accident per every 100,000 miles driven in 2011. Rest assured
that when you board a METRO bus, you are riding with one of the best
trained drivers in the country.
Safety and Maintenance
METRO's dedication to safety is apparent in the way we maintain our
vehicles. Every bus and METROLift van receives a daily pre-trip
inspection prior to leaving the garage. METRO mechanics also select
random vehicles to perform complete bumper-to-bumper inspections,
regardless of their condition. This procedure helps METRO locate a
potential problem before it occurs. By making sure that our vehicles
are in top running condition, we help maintain your safety each time
you climb aboard.
The METRO Police Department is a fully-accredited, law enforcement
agency with nearly 200 officers dedicated to protecting and serving
the region. METRO Police patrol area streets and roadways, including
METRO's HOV network, and facilities such as bus stops and shelters,
Park & Ride lots and Transit Centers. Plainclothes officers ride
our buses to monitor and prevent potential criminal activity. Bicycle
officers watch over high-traffic areas to help keep METRO vehicles and
other traffic moving without delay. METRO Police also work within the
various communities we serve through school presentations and
METRO is an active partner in the operation of Houston TranStar,
the region's state-of-the art traffic and emergency management
center. Using Houston TranStar's collection of Intelligent
Transportation System technologies, METRO is able to provide better
service to the Authority's patrons. Programs operated from Houston
TranStar include METRO bus and METRORail dispatch, traffic
signalization systems, freeway management systems and incident
management programs. METRO's partners in TranStar are the Texas
Department of Transportation, the city of Houston and Harris County.
METRO has formed a community partnership with Crime Stoppers to help
combat crime in Houston. A METRO police officer is assigned full-time
to the Crime Stoppers task force to help staff the phones and
investigate tips leading to the arrest of groups or individuals
committing crimes on METRO property.
Crime Prevention Through Environmental Design (CPTED)
CPTED principles utilize landscaping, lighting and structural
elements in the design and construction of METRO bus shelters, Park
& Rides and transit centers to reduce the likelihood of criminal
activity. Following the CPTED philosophy not only makes METRO
facilities aesthetically pleasing, but also helps to provide a safer
environment for all of our customers.
If you feel threatened or need emergency assistance, METRO's Safe
Haven program lets you flag down a METRO bus and the operator will get
you the help you need. Our buses are specially equipped with two-way
radios that can summon the police, EMS or the fire department for quick
Motorist Assistance Program (M.A.P.)
METRO, the Harris County Sheriff's Department, the Texas Department
of Transportation (TxDOT), the Houston Automobile Dealers Association
and Verizon Wireless sponsor MAP with trucks and vans, which are
staffed by METRO M.A.P. Operators and Harris County Sheriff's Office
deputies. The MAP vehicles, which display the sponsors' logos, patrol
about 150 miles of freeway around Houston. The MAP service operates
from 6 a.m. to 10 p.m. weekdays to relieve freeway congestion by
assisting with disabled vehicles and traffic accidents. MAP vehicles are
equipped with gasoline, water, hand tools, jumper cables and push
bumpers. Call for a MAP van by dialing 713-225-5627 (723-CALL-MAP) to
report a stalled vehicle or an accident. Verizon Wireless phone
customers can also call *627 (*MAP).