Upcoming METROLift Community Outreach Meetings

METROLift Advisory Committee (MAC) Meetings – 2018
Metropolitan Multi-Service Center
1475 W. Gray

Thursday, June 7, 2018 at 1 - 2:30 p.m.
Thursday, Aug. 2, 2018 at 5 - 6:30 p.m.
Thursday, Oct. 4, 2018 at 1 - 2:30 p.m.
Thursday, Dec. 6, 2018 at 1 - 2:30 p.m.

 

FAQs

Q: What is a METROLift Freedom Q®Card? Who is eligible? How can I get one?
A: A METROLift Freedom Q® Card allows METROLift customers to ride free on METRO’s local bus, Park & Ride, and METRORail services. Customers are permitted to have one attendant ride along at no cost. All METROLift customers are eligible for a METROLift Freedom Q® Card.

You can pick up your METROLift Freedom Q® Card at METRO’s RideStore located at 1900 Main Street, Monday through Friday, 8 a.m. until 5 p.m.

Q: If my METROLift eligibility expires, may I still use the METROLift Freedom Q® Card?
A: No. Your METROLift Freedom Q® Card is tied to your METROLift eligibility. If you are no longer eligible for METROLift, your METROLift Freedom Q® Card will not be valid.

Q: How can I get help learning how to use METRO’s fixed route system?
A: METRO’s free Travel Training Program is intended to coach and educate participants on how to navigate METRO’s local bus routes and METRORail system.

Individual or group training sessions can be scheduled by calling 713-750-4234 or emailing metrotraveltraining@ridemetro.org.

Q: When is the new METROLift fare policy effective?
A: METROLift’s new fare policy will be effective February 1, 2016. However, you can currently use your METROLift Freedom Q® Card on the METRO local bus, Park & Ride, and METRORail system.

Q: When will METRO stop selling current fare media?
A: METRO will stop selling $1.15 tickets and 10-ticket books for $9.75 on January 31, 2016.

Q: What will the fare be when the new policy goes into effect?
A: Base Fare - $1.25, Premium Fare - $2.50, METROLift Ticket Book - $12.50, METROLift Monthly Pass - $47.25, METROLift Annual Pass - $418.50

If you purchase a 10-ticket book, METRO will give you one ticket free. (Buy 10, get one free.)

Q: I have already purchased single $1.15 tickets and/or a book of 10 tickets. May I continue to use the tickets after January 31, 2016?
A: Yes. METRO will honor your previously purchased single tickets and ticket books. Monthly passes will continue to be valid for the month in which the passes were purchased.

Q: I recently purchased an annual pass. Will I be allowed to use my pass after January 31, 2016?
A: Yes. METRO will honor your previously purchased annual pass until the pass expires one year from the date of purchase.

Q: What is the service area METROLift is required to serve under the Americans with Disabilities Act (ADA)?
A: The METROLift Base Service Area is the geographic area that is within the ¾ mile jurisdiction around METRO’s local fixed route and rail lines. When traveling inside of the METROLift Base Service Area, the fare is a $1.25 ticket. You may also use your monthly or annual pass in this area.

Q: If my origin is inside the METROLift Base Service Area and my destination is outside the METROLift Base Service Area, what is my fare? How do I pay my fare?
A: If your origin and/or your destination are outside the METROLift Base Service Area, you must pay the $2.50 premium fare. Using two $1.25 tickets is the only way to pay for your $2.50 fare outside the METROLift Base Service Area.

Q: How do I know if my origin or destination is inside or outside the METROLift Base Service Area?
A: To find out if your origin and/or destination are inside/outside the METROLift Base Service Area, please call METROLift Customer Service at 713-225-0119. When booking a trip, your Reservationist can assist you.

Q: May I use my monthly or annual pass to pay my fare outside of the METROLift Base Service Area?
A: No. Only two $1.25 tickets may be used to pay for your fare outside the METROLift Base Service Area.

Transcripts

Dec. 2015


For additional information, please call METROLift Customer Service at 713-225-0119.

1475 W. Gray, 3 W. Gray bus stop at the Center. 34 Montrose bus stop at W. Gray and Waugh, west one block to the West Gray Adaptive Recreational Center.

Other Links

Harris County RIDES – is a great transportation option for people who live in Harris County but are outside of METROLift’s service area. RIDES helps eligible residents make doctor’s appointments, do grocery shopping or otherwise just get around and remain independent.