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METROLift


 


Welcome to METROLift!

This section of the website will introduce you to METROLift transportation and provide the basic information you need to use the service. Upon request, this information is available in other formats.

METROLift is a shared-ride public transit service. In accordance with the Americans with Disabilities Act (ADA), travel times and the timeliness of service are comparable to METRO’s fixedroute bus service. Please read this policy brochure carefully to familiarize yourself with the type and level of service that METROLift provides. Remember that you have a responsibility to use accessible fixed-route METRO bus and rail service when possible.

Our goal is to provide safe and reliable transportation. If, after reading this manual, you have questions regarding METROLift, please call the METROLift Customer Service and Eligibility Department at 713-225-0119.

Download Program Guide Booklet (PDF)

Accessible Transportation Choices

METRO’s fixed-route buses and METRORail are 100 percent accessible and require no advance notice to ride. Try one of our convenient routes and take control of your mobility. If you are not familiar with riding fixed-route bus and rail and would like to learn, please call 713-750-4234 to speak with a METRO Travel Trainer who will assist you. Learn more about the accessibility features offered by these services.

Moving Forward Outreach Events

METRO is excited about the opportunity to meet with METROLift riders to discuss upcoming policy changes and efforts to offer more transportation options and greater accessibility.

Nine METROLift community engagement meetings will be held across the city. We will be discussing a new METROLift Same Day Trip Change Policy, a Feeder Service Pilot Program, and the City of Houston’s Pedestrian Accessible Review (PAR) Program. learn more >>

MACS-WEB METROLift’s Automated Computer System

MACS on the phone is now available in Spanish!

Spanish-speaking riders can now schedule, verify trips, and even cancel their rides without having to speak with a live agent. Riders can simply call 713-739-4690, THEN PRESS 2 to use the new Spanish option.

MACS Operating Hours:
24 hours a day / 7 days
5 a.m. - 5 p.m.

Please call METROLift Customer Service at 713-225-0119 if you have questions or need assistance.

Descargar PDF Español >>

Scheduling your METROLift trip is easy with MACS (METRO Automated Calling System). Book a next-day ride or confirm a previously scheduled pick-up with the touch of a button.

Book trips  5 a.m. - 5 p.m.
7 days a week
Confirm or cancel trips, 24/7
Go online - No more waiting

Now with three ways to book your trip, getting around town has never been easier.

  • Reservations on the phone - Call 713-225-6716 to speak with a representative to book your trip.
  • MACS - Call 713-225-6716, then press the #1 to use our automated trip scheduling system.
  • MACS-WEB - Schedule your trip online quickly and easily.

 

 

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