METROLift

This ADA accessible, shared-ride paratransit service is available for prequalified customers. It operates in most of Harris County including portions of Kingwood, Humble and Clear Lake.

All other METRO services are also ADA accessible. So, if possible, we encourage people with disabilities to ride METRO bus, light rail, METRO curb2curb and/or Community Connector. If you're already a METROLift customer, you can ride those services for free with up to one assistant.

Accessible Vehicles
wifi Free Wi-Fi

Schedule a Trip

Trips can be booked one day prior to travel. However, on Fridays you can book trips for the upcoming Saturday, Sunday and Monday.

If you’re a current METROLift customer, there are five ways to schedule, verify and cancel your trips. All methods of scheduling offer options in English and en Español.

By phone:

Automated Phone System
Mon-Sun 5 a.m.-5 p.m.
713-739-4690

AI Assistant
Mon-Sun 5 a.m.-5 p.m.
English | 346-245-5189
Spanish | 346-477-9540

METROLift Live Agent
Mon-Fri 8 a.m-5 p.m.
713-225-6716

Online:

METRO On Demand App

Start by getting the app (Open external link) (Open external link) (Open external link). Then select the button below to learn how to set your password, log in for the first time, and book a ride.

Learn More

About METROLift

If you're looking to become a METROLift customer, please review each of the four sections below to determine if METROLift is right for you.

Stay updated by subscribing to the METROLift Newsletter.

Travel trainers showing how to use a bus ramp.

Travel Training

All METRO-owned transit vehicles are accessible and we can train you on how to ride them.

Point of view photo of a rider in a wheelchair on an electric lift about to board a METROLift van.

Eligibility

There are certain criteria you need to meet in order to become a METROLift customer.

Attendant assists visually impaired customer into METROLift minivan vehicle

How to Apply

If you're eligible to become a customer, you need to go though an application process.

Passenger in wheelchair being secured by attendant inside METROLift van.

Riding METROLift

How the service works, hours of operation and information on scheduling a trip

Service Area Maps

METROLift serves a large portion of the METRO overall service area. You can view service area maps by selecting from the tabs below or exploring our Interactive System Map. (Open external link)

In the map below:

Dark gray represents the METRO Service Area, covering most of Harris County and portions of Fort Bend County.

METRO Service Area Map

In the map below:

Blue represents the ADA-required METROLift Service Area, covering a large portion of Harris County and portions of Fort Bend County. This encompasses areas within 3/4 mile of bus and rail routes.

Gray represents the non-ADA required METROLift Extended Service Area, including locations:

In Northwest Houston
Around Hobby Airport
South of Missouri City
In and around Kingwood and Humble
In and around Clear Lake

Some of these areas are beyond the 3/4 mile requirement.

METROLift Service Area Map

METROLift Tickets

If you're a METROLift customer, a METROLift ticket or pass must be used to pay your fare for each one-way trip. Tickets and passes come in various quantities depending on where you plan to ride, and how often.

One-Way Trip Ticket

Offers one-way service within the METROLift service area.

Where are you able to travel?

A one-way trip ticket for $1.25 allows you to travel anywhere in METROLift’s base service area which covers most of Harris County and portions of Fort Bend County.

Two one-way trip tickets (total of $2.50) allow you to travel anywhere in METROLift’s extended service area including locations:

In Northwest Houston
Around Hobby Airport
South of Missouri City
In and around Kingwood and Humble
In and around Clear Lake

Where can you buy it?

You can also order one-way trip tickets through the mail. Please enclose your ticket request, a check or money order and your return address, and mail it to:

METRO Customer Service
P.O. Box 61429
Houston, Texas 77208-1429

Once we receive your request and payment, we’ll mail your tickets to you.

How can you pay for it?

Online:

Credit card

At METRO RideStore locations:

Cash
Check
Credit card
Debit card

For participating retail locations, payment options vary by location.

10-Ticket Sheet + 1

A sheet of 10 one-way trip tickets, plus a free one-way trip ticket, for a total of 11.

Where are you able to travel?

A one-way trip ticket for $1.25 allows you to travel anywhere in METROLift’s base service area which covers most of Harris County and portions of Fort Bend County.

Two one-way trip tickets (total of $2.50) allow you to travel anywhere in METROLift’s extended service area including locations:

In Northwest Houston
Around Hobby Airport
South of Missouri City
In and around Kingwood and Humble
In and around Clear Lake

Where can you buy it?

You can also order one-way trip tickets through the mail. Please enclose your ticket request, a check or money order and your return address, and mail it to:

METRO Customer Service
P.O. Box 61429
Houston, Texas 77208-1429

Once we receive your request and payment, we’ll mail your tickets to you.

How can you pay for it?

Online:

Credit card

At METRO RideStore locations:

Cash
Check
Credit card
Debit card

For participating retail locations, payment options vary by location.

Monthly Pass

Offers unlimited rides on METROLift for an entire month.

Where are you able to travel?

Anywhere in METROLift’s base service area which covers most of Harris County and portions of Fort Bend County.

Where can you buy it?

You can also order a monthly pass through the mail. Please enclose a check or money order and your return address, and mail it to:

METRO Customer Service
P.O. Box 61429
Houston, Texas 77208-1429

Once we receive your request and payment, we’ll mail your pass to you.

How can you pay for it?

Online:

Credit card

At METRO RideStore locations:

Cash
Check
Credit card
Debit card

For participating retail locations, payment options vary by location.

Annual Pass

Offers unlimited rides on METROLift for an entire year from date of purchase.

Where are you able to travel?

Anywhere in METROLift’s base service area which covers most of Harris County and portions of Fort Bend County.

Where can you buy it?

Downtown Transit Center - 1900 Main St.
Main Street Square - 1001 Travis St.
Northwest Transit Center - 7373 Old Katy Road

You can also order an annual pass through the mail. Please enclose a check or money order and your return address, and mail it to:

METRO Customer Service
P.O. Box 61429
Houston, Texas 77208-1429

Once we receive your request and payment, we’ll mail your tickets to you.

How can you pay for it?

Online:

Credit card

At METRO RideStore locations:

Cash
Check
Credit card
Debit card

METROLift Fare Card

Entitles METROLift customers to ride all METRO bus, rail, METRO curb2curb and Community Connector services for free. Up to one attendant may also ride along at no cost.

Does the card allow you to ride METROLift for free?

Under either of the following conditions:

1. Your trip includes a transfer to another accessible METRO service along the way. Transfers to bus and rail are available at various METRO facilities including transit centers and Park & Ride lots.

2. You’re called for jury duty. This makes you eligible for a complimentary one-way trip on the original date of the summons. If you aren’t selected for jury duty, you may ask the court for a METRO jury pass for your trip home.

Where can you obtain a card?

METROLift paratransit customers can order their METROLift Fare Card through the METRO Online RideStore. (Open external link) (Open external link) (Open external link) (Open external link) (Open external link) (Open external link)You'll need your METROLift ID number to complete your order.

Once processed, you'll be mailed your METROLift Fare Card through the United States Postal Service.

How do you use the card?

Tap your card on the fare validator as you board a bus, METRO curb2curb or Community Connector vehicle. If you’re riding METRORail, tap it on the fare validator located on the platform.

If you prefer to go contactless, you can wave your card close to the validator as well.

Make sure the light registers green in the upper right when you tap or wave.

Retail Locations

There are several METRO RideStores and retail locations across the Houston region where you can obtain or reload a RideMETRO Fare Card. Many of these retailers also sell tickets and passes for METROLift. Just enter your ZIP code below to find stores near you. Each entry will show what you can obtain at that location.

Find Your Store

Zip Code

Contact Information

Service	Hours of Operation	Phone Numbers
METROLift Customer Service - general METROLift questions	Mon-Fri, 10 a.m.-5 p.m.	713-225-0119 713-652-8969 (TTY)
METROLift Dispatch - trip status verification, rides, cancelations and more	Mon-Sun, available 23 hours	713-225-0410
Feeder Service - for travel between your pickup location and the nearest METRO transit facility	Mon-Sun, 6 a.m.-9 p.m.	713-615-6241
METROLift Scheduling - automated phone system (accepts voice commands and keypad entries)	Mon-Sun, 5 a.m.-5 p.m.	713-739-4690
METROLift Scheduling - live agent	Mon-Fri, 8 a.m.-5 p.m.	713-225-6716
METROLift Scheduling - AI Assistant	Mon-Sun, 5 a.m.-5 p.m.	346-245-5189English 346-477-9540 Spanish
Same-Day Trip Scheduling - provided by zTrip		713-255-7024
Travel Training - to help you ride other transit services	Mon-Fri, 8 a.m.-5 p.m.	713-750-4234
Customer Service - call or text for general questions about METRO	Mon-Fri, 6 a.m.-6 p.m. Sat-Sun, 8 a.m.-5 p.m.	713-635-4000 713-635-6993 (TTY)
Emergency		911
Lost & Found	Mon-Fri, 7 a.m.-6 p.m.	713-658-0854
METRO Police Department - call or text		713-224-COPS (2677)

Community Meetings

Throughout the year, we host in-person community meetings where you can learn more about METRO and METROLift, and share your input about the future of METRO services. If there are no current listings, please check back here soon. We look forward to meeting you!

Dec.

METROLift Community Meeting - December 2026

Meeting will be held at the Metropolitan Multi-Service Center.

Start: Thu, Dec. 10, 2026 - 11 a.m.

End: Thu, Dec. 10, 2026 - 12:30 p.m.

1475 West Gray St., Houston, Texas 77019

Common Questions

Eligibility

If you’re a person with a disability, you’re eligible to become a METROLift customer if you meet at least one of these criteria:

Your disability prevents you from walking or rolling to a bus stop without assistance.
You require assistance to board, navigate, ride or disembark from one or more of METRO’s other accessible services.
You can use one of the other METRO accessible services but there are physical obstacles on your path which prevent you from doing so.

Eligibility decisions are based upon information provided by healthcare professionals and your functional abilities to navigate the fixed-route bus and rail system in accordance with the ADA.

Eligible riders’ certification will be classified as permanent, standard, or temporary.

Riders classified as standard or temporary will be notified by letter to reapply for services 60 days prior to the end of their eligibility period.

You must apply and do an in-person interview. You’ll then receive a final decision regarding your eligibility in writing within 21 days.

For more information, including how to apply, visit the METROLift page.

Fares

In the base service area, METROLift fares are just $1.25 for a one-way trip ($2.50 round trip). In the extended service area, the fare is $2.50 for a one-way trip ($5 round trip). If either your origin or destination (or both) are outside the base service area, the cost is $2.50 for a one-way trip ($5 for a round trip),

The base service area covers most of Harris County.

The extended service area includes locations:

In Northwest Houston
Around Hobby Airport
South of Missouri City
In and around Kingwood
In and around Humble
In and around Clear Lake

If you're not sure which area your origin or destination point is in, and need to calculate your fare, view the METROLift service area on our Interactive System Map.

If you make your reservation over the phone, you’ll need to:

Hand the driver a ticket or show them your monthly or annual pass
Show the driver your photo ID or METROLift Fare Card

If you make your reservation online, you may choose to pay using tickets or passes purchased in the the app's Wallet, or select Deferred Payment Method and present your driver with your METROLift trip ticket(s), Monthly Pass or Annual Pass upon boarding.

Yes, when either of the following takes place:

Your trip includes a transfer to another accessible METRO service
You’re called for jury duty

Scheduling a Trip

There are four ways you can schedule a trip on METROLift:

METRO On Demand website (Mon-Sun 5 a.m.-5 p.m.)
METRO On Demand app (Mon-Sun 5 a.m.-5 p.m.)
Automated phone system that accepts voice commands and keypad entries (Mon-Sun, 5 a.m.-5 p.m.) | 713-739-4690
AI Assistant (Mon-Sun, 5 a.m.–5 p.m.) | English: 346-245-5189 Spanish: 346-477-9540
Live agent (Mon-Fri, 8 a.m.-5 p.m.) | 713-225-6716

All methods of scheduling offer options in English and en Español.

For more information, visit the METROLift page.

Trips can be booked one day prior to travel. However, on Fridays you can book trips for the upcoming Saturday, Sunday and Monday.

If something comes up and you need to schedule a trip on the same day, you can book directly with zTrip by calling 713-255-7024. No prior reservation is required.

When booking your trip, you'll be given a requested time with a plus or minus 20-minute scheduling window. If the scheduling window does not meet your needs, you may negotiate a new scheduling window of one hour before or after your requested time.

In accordance with the Americans with Disabilities Act (ADA), travel times and the timeliness of service are comparable to METRO local bus service.

Riding METROLift

You can access an online copy of the METROLift program guide here or request a printed copy by calling METROLift Customer Service (Mon-Fri, 10 a.m.-5 p.m.) at 713-225-0119.

An ADA-accessible minibus (pictured below),

an ADA-accessible low-floor minibus (pictured below),

an ADA-accessible minivan (pictured below),

a sedan (pictured below),

a UZURV vehicle, which will display signage on the front window (pictured below).

Each vehicle can accommodate a variety of mobility devices including wheelchairs, scooters and walkers. Customers may not request specific vehicle types. Although you don’t get to choose which vehicle will pick you up, the size of your mobility equipment could determine vehicle type.

zTrip will pick up customers who have booked same-day trips in vehicles that display the zTrip logo (pictured below).

Service animal

Yes. You’re allowed to travel with a service animal.

Service animal means any guide dog, signal dog, or other animal individually trained to work or perform tasks for an individual with a disability, and must be kept under the handler’s control.

Non-service animals (including emotional support animals)

Yes. You’re allowed to travel with non-service animals (pets) on METRO vehicles, but they must be transported and properly restrained in an animal carrier at all times.

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