To prevent the spread of coronavirus (COVID-19), METRO has adjusted its services to encourage social distancing. As a result, accuracy of METROLift services may be impacted.
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As always, METRO Customer Service can be reached at 713-635-4000.
Welcome to METROLift!
Welcome to METROLift! The METROLift Program Guide will
introduce you to METROLift transportation and provide the
basic information you need to use the service. Upon request,
this information is available in other formats.
METROLift is a shared-ride public transit service. In accordance
with the Americans with Disabilities Act (ADA), travel times and
the timeliness of service are comparable to METRO’s fixed route
bus service. Please read this policy brochure carefully
to familiarize yourself with the type and level of service that
METROLift provides. Remember that you have a responsibility
to use accessible fixed-route METRO bus and rail service when
Our goal is to provide safe and reliable transportation. If, after
reading this manual, you have questions regarding METROLift,
please call the METROLift Customer Service and Eligibility
Department at 713-225-0119.
Download Program Guide Booklet (PDF)
Accessible Transportation Choices
METRO’s fixed-route buses and METRORail are 100 percent accessible and require no
advance notice to ride. Try one of our convenient routes and take control of your
mobility. If you are not familiar with riding fixed-route bus and rail and would like to
learn, please call 713-750-4234 to speak with a METRO Travel Trainer who will assist
you. Learn more about the accessibility features offered by these services.
METRO is pleased to inform you of the improved MACS-WEB (paratransit trip planner) and the all-new EZ-Wallet electronic fare payment system.
MACS-WEB / EZ-Wallet offers these new and exciting features:
• Book a trip not from your previous trip list
• Manage recurring trips
• Buy and book trips via electronic fare media on your personal online account
• Get a countdown to real-time trip arrival
• Locate your ride in real-time
• View previous trips / transaction history
• Purchase fare tickets / period passes
• Comment online
learn more >>
MACS-WEB METROLift’s Automated Computer System
MACS on the phone is now available in Spanish.
Spanish-speaking riders can now schedule, verify trips, and even cancel their rides without having to speak with a live agent. Riders can simply call 713-739-4690, THEN PRESS 2 to use the new Spanish option.
MACS Operating Hours:
24 hours a day / 7 days
5 a.m. - 5 p.m.
Please call METROLift Customer Service at 713-225-0119 if you have questions or need assistance.
Descargar PDF Español >>
your METROLift trip is easy with MACS
(METRO Automated Calling System).
Book a next-day ride or confirm a
previously scheduled pick-up
with the touch of a
Book trips 5 a.m. - 5 p.m.
7 days a week
Confirm or cancel trips, 24/7
Go online - No more waiting
Now with three ways to book your trip, getting around town has never been easier.
- Reservations on the phone - Call 713-225-6716 to speak with a representative to book your trip.
- MACS - Call 713-225-6716, then press the #1 to use our automated trip scheduling system.
- MACS-WEB - Schedule your trip online quickly and easily.
List of METROLift Fare Items
Base Fare – Single Trip ..................$1.25
Premium Fare – Single Trip.............$2.50
Ticket Book – 11 Single Tickets......$12.50
Freedom Q® Card..........................FREE
METROLift Fare Calculator >>
Rice | Kinder Survey
The Kinder Institute for Urban Research is launching a new survey to better understand housing and neighborhood challenges faced by those living with disabilities in Houston.
Take the survey >>
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