Contact METRO

EMERGENCY CONTACTS

Emergency..... 911
METRO Police Dispatch..... 713-224-2677
(report emergencies to dispatch)
Motorist Assistance Program..... 713-CALL-MAP

ADMINISTRATIVE OFFICES
713-739-4000

Mailing Address
METRO
P.O. Box 61429
Houston, Texas 77208-1429

Physical Address
Lee P. Brown Administration Building
1900 Main St.
Houston, Texas 77002

CUSTOMER SERVICE
713-635-4000

Effective Thursday, March 26, 2020, operating hours have been temporarily adjusted until further notice, read below:

Customer Information / Inquires
8 a.m.-5 p.m. daily

Comments, Compliments & Complaints
Monday - Friday, 8 a.m.-5 p.m.
Weekends, Closed
713-635-4000

Lost & Found
1900 Main St.
Houston, Texas 77002

Monday - Friday, 8 a.m.-5 p.m.
8 a.m.-5 p.m., daily, over the phone.
713-658-0854
lostandfound@ridemetro.org

RIDESTORES

METRO Online Store - NOW OPEN

1900 Main St. - NOW OPEN
Houston, Texas 77002
Monday - Friday, 8 a.m.-5 p.m.
713-739-6968

The following** are temporarily closed until further notice:
**1001 Travis St.

Houston, Texas 77002
Monday - Friday, 8 a.m.-5 p.m.
713-652-8994

**Fannin South Transit Center Office
1604 West Bellfort

Houston, Texas 77054
Monday - Friday, 8 a.m.-5 p.m.
Saturday, 8 a.m.-2 p.m.
Parking available 24/7
713-652-8937

Hearing & Speech Impaired
713-635-6993

Job Line 713-739-4953

Motorist Assistance Program (M.A.P.)
713-225-5627 or 713-CALL-MAP
From Verizon mobile phones:
*627 (MAP)
MPDServices@ridemetro.org

Public Affairs
713-739-4018

Media Information
713-739-4040
media@ridemetro.org

HOT Lanes Customer Support
281-875-3279

HOV Lane HERO Hotline
713-921-4376 (HERO)
MPDServices@ridemetro.org

Emergency Ride / Guaranteed Ride Home
713-224-RIDE (7433)
Toll free 1-888-606-RIDE (7433)

METRO Police
911 – report emergencies from any phone
713-224-2677 (COPS) – report emergencies to METRO Police Dispatch
#673 (#MPD) – report non-emergencies by mobile phone
MPDServices@ridemetro.org

METROLift
Customer Service Information
Monday - Friday, 10 a.m.-5 p.m.
713-225-0119
713-652-8969 (TDD)
MACS-WEB
Book Trips 5 a.m.-5 p.m., 7 days a week
Confirm or Cancel trips, 24/7

METRO STAR Vanpool
713-224-RIDE (7433)
Toll free 1-888-606-RIDE (7433)
STAR@ridemetro.org

METRO RideSponsor Program
713-739-4015
Client.Services@RideMETRO.org

Notice for Claim Information
Read notice before filling out form. Form must be completed to make a claim against METRO and mailed to this address:
METRO / Claims Division
P.O. Box 61429
Houston, Texas 77208-1429
Download Notice of Claim Form (PDF)
Instructions for Notice of Claim Form

Requests For Document Under The Texas Public Information Act (TPIA)
Jacqueline Hojem,
Public Information Coordinator
Designated Contact For TPIA Requests:
Jacqueline Hojem: openrecordsrequests@ridemetro.org
Metropolitan Transit Authority
P.O. Box 61429
Houston, Texas 77208-1429
Direct Phone: 713-739-4071
Facsimile: 713-739-4699 Attn: Jacqueline Hojem
Texas Public Information Act (TPIA)
Ley de Información Pública (PDF)
Record Fees
Subpoena Instructions

Website Related Questions
Webmaster@ridemetro.org