Contact METRO

EMERGENCY CONTACTS

Emergency..... 911
METRO Police Dispatch..... 713-224-2677
(report emergencies to dispatch)
Motorist Assistance Program..... 713-CALL-MAP
City of Houston Service Help Line..... 311
METRO Customer Service..... 713-635-4000
(Emergency situation that doesn't require police assistance.)

ADMINISTRATIVE OFFICES
713-739-4000

Mailing Address
Lee P. Brown Administration Building
P.O. Box 61429
Houston, Texas 77208-1429

Physcial Address
1900 Main St.
Houston, Texas 77002

CUSTOMER SERVICE
713-635-4000

Customer Information / Inquires
Monday - Friday, 6 a.m. - 8 p.m.
Weekends, 8 a.m. - 8 p.m.

Comments, Compliments & Complaints
Monday - Friday, 6 a.m. - 8 p.m.
Weekends, Closed
713-635-4000

Lost & Found
1900 Main St.
Houston, Texas 77002
713-658-0854
lostandfound@ridemetro.org

Monday - Friday, In Person 8 a.m. - 5 p.m.
Call 6 a.m. - 8 p.m.

Weekends, Call 8 a.m. - 8 p.m.

RIDESTORES
METRO Online Store

1900 Main St.
Monday - Friday, 8 a.m. - 5 p.m.
Houston, Texas 77002
713-739-6968

1001 Travis St.
Monday - Friday, 8 a.m. - 5 p.m.
Houston, Texas 77002
713-652-8994

Hearing & Speech Impaired
713-635-6993

Job Line 713-739-4953

Motorist Assistance Program (M.A.P.)
713-225-5627 or 713-CALL-MAP
From Verizon mobile phones:
*627 (MAP)
MPDServices@ridemetro.org

Public Affairs
713-739-4018

Media Information
713-739-4040
media@ridemetro.org

HOT Lanes Customer Support
281-875-3279

HOV Lane HERO Hotline
713-921-4376 (HERO)
MPDServices@ridemetro.org

Emergency Ride / Guaranteed Ride Home
713-224-RIDE (7433)
Toll free 1-888-606-RIDE (7433)

METRO Police
911 – report emergencies from any phone
713-224-2677 (COPS) – report emergencies to METRO Police Dispatch
#673 (#MPD) – report non-emergencies by mobile phone
MPDServices@ridemetro.org

METROLift
Customer Service Information
Monday - Friday, 10 a.m. - 5 p.m.
713-225-0119
713-652-8969 (TDD)
MACS-WEB
Book Trips 5 a.m. - 5 p.m., 7 days a week
Confirm or Cancel trips, 24/7

METRO STAR (Vanpool)
713-224-RIDE (7433)
Toll free 1-888-606-RIDE (7433)
STAR@ridemetro.org

METRO RideSponsor Program
713-739-3838
dp20@ridemetro.org
713-615-6245
mm74@ridemetro.org

Notice of Claim Information
Read notice before filling out form. Form must be completed to make a claim against METRO and mailed to this address:
METRO / Claims Division
P.O. Box 61429
Houston, Texas 77208-1429
Download Form (PDF)
Instructions of Notice of Claim Form

Requests For Document Under The Texas Public Information Act (TPIA):
Jacqueline Hojem,
Public Information Coordinator
Designated Contact For TPIA Requests:
Jacqueline Hojem: openrecordsrequests@ridemetro.org
Metropolitan Transit Authority
P.O. Box 61429
Houston, Texas 77208-1429
Direct Phone: 713-739-4071
Facsimile: 713-739-4699 Attn: Jacqueline Hojem
Texas Public Information Act (TPIA)
Ley de Información Pública (PDF)
Record Fees
Subpoena Instructions

Website Related Questions
Webmaster@ridemetro.org