Questions & Answers: About METRO

On this page, you can get answers to common questions about projects, doing business with METRO and more, all in one place.

How it Works

Companies are invoiced for all activity during the first week of every month. Invoices are payable in full within 30 days from the date of the invoice.

  • Private employers
  • Nonprofits
  • Public agencies
  • Federal government agencies
  • Educational institutions

You can manage your employees’ METRO Q Fare Cards online. You have the option of setting up a monthly automatic reload called a subscription, or you can opt to do periodic manual reloads to the fare cards.

With our Emergency Guaranteed Ride Home service, riders can get a ride home in the event of a midday emergency, up to three times per calendar year. In addition, METRO guarantees a ride home if there’s ever an equipment failure that cannot be resolved within one hour. This free program is available to all bus patrons whose route does not offer midday service. They must be registered and it’s easy to apply.

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