Q: What does METRO need to
know to help find my item?
To save time, please be prepared to provide the
following information when contacting METRO
about a lost item or METRO fare card:
• Item Description: Color, size, contents and/or distinguishing
• Date and time when the item was lost
• Route number, vehicle number and seat location (if
the item was lost on a bus)
• Vehicle number and seat location (if the item was lost
METRO Fare Card
Bring a valid government ID, as proof of
ownership for your registered METRO fare card, to the RideStore (1900 Main Street). If your
METRO fare card has not been registered,
METRO cannot recover your balance.
Q: Can I be reimbursed for a lost item or METRO Fare Card?
METRO is not responsible for items left
on vehicles and is unable to consider
reimbursement for lost items. Lost METRO fare cards may be replaced at the METRO’s
RideStore (1900 Main Street), only if the card was
Q: Can you transfer the existing
balance from my lost METRO
Yes, but only if your lost METRO fare card has been registered. METRO cannot recover
an existing balance from a METRO fare card
which has not been registered.
If your METRO fare card was registered,
the METRO’s RideStore (1900 Main Street) can issue
you a new METRO fare card and transfer
your existing balance. Your lost METRO fare card will be listed as “HOT” and will no longer function.
To transfer any existing balance, you must have a valid
government ID to prove ownership of the
METRO fare card.
Q: How long does METRO hold items?
Unclaimed Lost & Found items are considered
abandoned property as outlined in the Texas
Code of Criminal Procedures, Article 18.17. This
code requires METRO Lost & Found to hold items for 30 days
from the date of receipt.
Q: Where do unclaimed items go?
Due to space restrictions, items in usable
condition are donated to area charities
after the 30-day hold period. All damaged or
perishable items are discarded. Cash and
items of significant value such as computers,
watches, etc., are subject to Texas Code of
Criminal Procedures, Article 18.17 [332a] and
are disposed of by METRO police through the
Harris County court system.