Questions & Answers: Fares

On this page, you can get answers to common questions about fares and discount programs, all in one place.


If you own a vehicle, driving less would save you money on gas, maintenance and/or parking fees. You might also qualify for lower auto insurance rates. 

To do a more specific calculation that accounts for these factors, you can use METRO’s Savings Calculator.

If you can document this, you’re eligible to have your account balance refunded for any of the following:

  • METRO Q® Fare Card
  • METRO Day Pass
  • METRO Q Mobile Ticket

Please visit any METRO RideStore location or contact Customer Service at 713-635-4000 and they can assist you.

Yes. You can find it on the Fare Policies and Procedures page.

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