Frequently Asked Questions (FAQ)
Q: What is the Qualified METRO Veterans Pass?
A: A program designed to provide qualified
U.S. military veterans with FREE unlimited local bus, Park & Ride and METRORail service.
Q: How Do I Qualify?
A: A U.S. veteran must meet one of the following conditions to be eligible for a Qualified METRO Veterans Pass:
- A disabled veteran who has suffered, as a result of military service, at least 50 percent service-connected disability or 40 percent service-connected disability due to the amputation of a lower extremity.
- A veteran who has earned a medal of valor: Air Force Cross, Medal of Honor, Distinguished Service Cross, Navy Cross or Purple Heart.
Q: Where Can I Obtain an Application?
A: Qualified METRO Veterans Pass applications are available two ways:
- U.S. Department of Veterans Affairs
(Houston Regional Benefit Office)
6900 Almeda Road
Houston Texas 77030
Monday - Friday, 7 a.m - 4 p.m.
- Download and complete the application (PDF)
Q: What Do I need to Apply?
A: A valid government-issued photo ID:
- Driver’s License
- State ID
- U.S. Military ID
- U.S. Passport
- U.S. Veteran ID
NOTE: A completed application must be signed and stamped by the U.S. Department of Veterans Affairs (Houston Regional Benefit Office.) The submission must be presented in color - no black and white copies.
Q: Where can I get a Qualified METRO Veterans Pass (MVP) Application?
A: Complete the application. Present completed application and a copy of your valid government-issued photo ID to the U.S. Department of Veterans Affairs (Houston Regional Benefit Office) for verification.
Q: How Do I Submit?
A: NOTE: All documents must be submitted in color – no black and white copies.
- Online: Upload a color image of your completed application, signed and stamped
by the V.A., including a copy of your valid government-issued photo ID to
Online store order
- By Mail: Send a color copy of your completed application,
signed and stamped by the V.A., including a copy of
your valid government-issued photo ID to:
METRO Qualified Veterans Pass
1900 Main Street
P.O. Box 61429-1429
Houston, Texas 77208-1429
- In Person:
Present a color copy of your completed application,
signed and stamped by the V.A., and a copy of your
valid government-issued photo ID to:
METRO RideStore
1900 Main Street
Houston, Texas 77002
Monday - Friday, 8 a.m - 5 p.m.
Q: When Will I Receive My Pass?
The time it takes to receive your Qualified METRO Veterans Pass varies:
- Online: 7 to 10 business days
- By Mail: 7 to 10 business days
- In Person: Immediately upon submission.