Rider Safety

Riders at rail platform

If You See Something, Say Something

Dedicated METRO police officers serve and protect one of the city’s most valuable assets – public transit. METRO police work diligently to maintain the integrity of the entire METRO system and your safety.  

The METRO Police Department (MPD) has partnered with the U.S. Department of Homeland Security to inform you of potential threats to our mass transit system and what to do in that situation. When residents and business owners work with us, we achieve a highly effective, first line of defense against unsafe and unlawful activity. Your efforts go a long way  to enhance the safety of your transit centers, Park & Ride lots and the community.

We’re Always on Watch

METRO police officers learn counter-terrorism measures, along with the latest law enforcement techniques. Officers routinely patrol bus and rail lines and conduct unannounced sweeps of transit centers, Park & Rides and bus stops/shelters. Monitoring systems installed at transit centers and Park & Rides enhance our surveillance capabilities.

The MPD canine force works with officers to sniff out explosives and illegal drugs. Both MPD and federal counter-terrorist intelligence organizations work hard to create a safe environment for METRO riders and our region.

Helping You Spot a Potential Threat

MPD is prepared to respond in a crisis and has a plan to ensure the continued safety of our riders, employees and transit lines. Together we can work to actively make our transit system safer by keeping an ever-watchful eye on our surroundings. Remember, if you see something, say something.

Things to Watch For:

External Appearance

  • A person or persons wearing clothes unsuitable for the time of year
  • Anything protruding in an unusual way underneath a person’s clothing
  • A person clearly trying to blend, by dress and behavior, with the surrounding population, even though he or she does not belong to that group

Suspicious Behavior

  • Nervousness, tension, intense sweating, hesitant mumbling
  • Walking slowly while glancing right and left, or running in a suspicious manner
  • Taking photos of transit operations and equipment

Suspicious Items

  • Electrical wires, switches or electronic devices sticking out of a bag or pocket
  • Unattended bags, packages, boxes, backpacks
  • Unexplained smoke or odd odors

Don't Be A Victim. Protect Your Smart Device From Theft.

  1. Be Aware - Know your surroundings and keep your electronic device close.
  2. Lock It - Enable all security features and create a hard-to-guess PIN or password.
  3. Add Apps - Install or enable apps that can remotely track, lock or erase sensitive data from your device.
  4. Insure It - Protect your investment by ensuring that a replacement device is covered.
  5. Report It - Know who and where to call, should your phone be lost or stolen.

When You See Something Suspicious – Say Something

General Tips

  • If you see someone leave a package, politely bring it to his or her attention.
  • If you see someone acting suspiciously, keep your distance and contact the METRORail / Bus Operator immediately. METRORail and buses are radio-equipped, which provides operators direct access to MPD.
  • Avoid using cellular phones, radios or anything that emits an electronic signal within 300 feet of materials or devices that could be explosive.
  • Remain calm and answer any questions the authorities might have; make note of the type of threat (i.e. observation, verbal or written message).

Station Platforms

  • Contact the police by dialing 911 at a pay phone located on the platform or dial #MPD (#673) on your cell phone (at a safe distance from suspicious packages).
  • Remember that an emergency situation could create crowds. This is another important reason to stay calm and act in an orderly fashion. Listen carefully for station announcements and follow instructions quickly and calmly.
  • Platforms are equipped with cameras that can monitor activity when necessary.

METRORail and Buses

  • Contact the METRORail operator by using the emergency intercoms located adjacent to each doorway inside the train.
  • Always follow the bus operator’s instructions. Emergency exit procedures are listed on all windows, ceiling escape hatches and doors.
  • In an emergency situation, listen carefully for the operator’s instructions and follow them quickly and calmly.
  • METRORail and some buses are equipped with cameras that record on board activity.

We’re Working Together for a Safer Tomorrow

To report suspicious behavior, call 713-224-COPS (2677), #MPD (#673) on your cell phone or 911.

My METRO Emergency Alerts