RideMETRO App

From the app’s home screen, tap the trip planning icon in the upper right corner (pictured below).

When you open the app, nearby routes will automatically appear on the left side of your screen. If the route you’re looking for isn’t listed, use the magnifying glass icon (pictured below) in the top right corner to search.

When you open the app, nearby stops will automatically appear on the map as small blue dots. If you don’t see the stop you’re looking for, use the magnifying glass icon (pictured below) in the top right corner to search your stop intersection.

Yes, nearby fare card retailers, where you can obtain or reload a METRO Q® Fare Card or METRO Day Pass, will appear on the map as dark blue pin icons (pictured below). Tap the icon to view details about the retail location.

Mobile ticket purchases are not currently available in the RideMETRO app. However, this feature is coming soon as part of the new RideMETRO Fare System. In the meantime, you can access the METRO Q® Mobile Ticketing app in the Apple App Store or Google Play Store, to purchase and use mobile tickets.

You can learn about fares, payment methods and how to pay when boarding by selecting the More tab at the bottom of the app screen, then tapping on Learn How to Ride.

Yes. The app’s unique My Stop Technology connects with thousands of beacons in the METRO service area to deliver notifications or pulse vibrations when you’re approaching your:

• Starting bus stop or rail platform
• Transfer point (if applicable)
• Destination bus stop or rail platform

Just plan your trip and watch or listen to your phone to monitor your progress.

You can turn on notifications for the nearest stop by selecting your stop and tapping the green bell icon (pictured below).

Your phone will vibrate if you have pulse notification enabled, or it will send you onscreen notifications as you approach the stop or platform.

To report issues, tap the More tab at the bottom of the screen and scroll to Contact Us.

For emergencies, always call 911.

Yes, the app requires an internet connection to provide real-time features like bus and train tracking, estimated arrival times, trip planning and service alerts.

Yes. If there’s a service alert for a specific route that you’ve selected, you’ll see a red triangle with an exclamation point (pictured below) on the map. Tap the icon to view details about the alert and how it may affect your trip.

Yes. By allowing the app to access your location, you’ll be able to see:

• Real-time arrival estimates for nearby buses
• Scheduled arrival times for nearby trains

After selecting your route and direction, you'll also see active buses appear as green bus icons moving along the route.