METRO Boosts Customer Service On Three Fronts
October 3, 2005
In an effort to help customers, including new arrivals figure out how to get
around town, METRO has launched a three-pronged customer service in initiative
that should make travel easier for native and newcomer alike.
The initiative makes route and schedule information available almost
instantly, and provides detailed trip planning services both by telephone and on
The three elements are:
- On-line trip planning. Available at www.ridemetro.org, this tool allows
a rider to enter starting point or address, destination and time of travel, and
have the entire trip planned by computer.
- Interactive Voice Recording. Riders can dial 713-635-4000 or 713-739-4000
and respond to a number of basic questions by pressing the buttons on their
touch-tone phones. Their responses can take them to route information,
schedules, and the time the next bus will arrive at their stop.
- METRO Call Center. Operators at the METRO call center are now using
trip-planning software similar to that available on line, so persons without web
access can simply call the center with their location, destination and time of
travel, and get the same detailed trip-planning help over the phone.