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Customer Service:

713-635-4000 (call or text)

Lost and Found

Lost a personal item or registered fare card while using METRO? Although we’re not responsible for items left on vehicles or at our facilities, we make every effort to quickly identify and return any recovered articles.

To find out if a lost item has been found, call 713-658-0854, 8 a.m.-5 p.m. daily, or email lostandfound@ridemetro.org. If we confirm your item has been found, a customer service representative will give you a claim number.

You can pick up your item weekdays, 8 a.m.-5 p.m. at the METRO RideStore at 1900 Main Street in downtown Houston.

METRO RideStore at 1900 Main Street in Houston

Overview


When you call to claim your item, you’ll need to provide the following information:

  • Item description: Color, size, contents and distinguishing characteristics
  • Route number, vehicle number and seat location (if the item was lost on a bus)
  • Vehicle number and seat location (if the item was lost on METRORail)
  • Date and time when the item was lost

If your item has been found, you’ll receive a claim number. After receiving your claim number, give us a few days for the item to be processed and transferred to the Lost and Found.

If you lost a METRO fare card, bring a government ID as proof of ownership, to the RideStore at 1900 Main St. If your METRO fare card has not been registered, METRO cannot recover your balance.

Before exiting the vehicle, check your seat and surroundings for items that may have fallen or dropped.

  1. Keep bags, purses and large items with you at all times.
  2. Register your METRO Q® Fare Card or METRO Day Pass by calling 713-635-4000. This protects the balance stored on your card in case your card is lost or stolen.
  3. Note the four-digit vehicle number each time you travel.

Common Questions

Fare Cards

METRO is not responsible for items left on vehicles and is unable to provide reimbursement for lost items. Lost METRO fare cards may be replaced at the METRO RideStore at 1900 Main St., only if the card was registered.

Yes, but only if your lost METRO fare card has been registered. METRO cannot recover an existing balance from a METRO fare card which has not been registered.

If your METRO fare card was registered, the METRO RideStore at 1900 Main St. can issue you a new METRO fare card and transfer your existing balance. Your lost METRO fare card will no longer function. To transfer any existing balance, you must have a valid government ID to prove ownership of the METRO fare card.

Timing

Unclaimed Lost and Found items are held for 30 days from the date of receipt.

For items such as medication or laptop computers, the Lost and Found staff will attempt to locate the items so they are quickly secured.

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