Rail Service Interruptions: What You Need To Know
METRORail Emergency Rail Shuttle Stops
Riding METRORail is an easy
and exciting way to travel between downtown and the Fannin South Park & Ride
We strive to provide continuous train service; however, interruptions along
the line may happen. If you find yourself in
the middle of a service delay, we
have a plan to keep you moving quickly and safely to your destination.
There are five primary reasons that cause an interruption
of train service:
- Blocked trackway
- Vehicle/train accident
- Disabled trains
What to Expect
In the event that rail operation is interrupted,
METRO will attempt to maintain service using a "single track" for both
directions of travel. This will allow service to continue, but not as frequently
as scheduled. If trains are crowded (for instance during rush hour in downtown
or the TMC) or if both tracks are blocked, METRO will provide dedicated "Rail
Shuttle" buses to transport passengers to stops adjacent to rail platforms along
What Should You Do?
If you are on a train when service is interrupted,
listen carefully for important announcements. The train operator will keep you
informed as to what is happening and instruct you if it is necessary to exit and
board another train or a rail shuttle bus.
If you are directed to exit the train
and it is not at a rail platform, please be aware of the eight-inch difference
between the floor of the vehicle and the pavement. METRO personnel will be
available to assist you and direct you where to board the alternative service.
What You Should Know
If you are waiting to board a train or approaching a rail
platform when service has been interrupted, pay close attention to the audio and
visual platform announcements. These messages provide important information
about the status of train service and when it is necessary to board a rail
shuttle bus or other alternative bus service. A map is attached to the Ticket
Vending Machines (TVMs) at each rail platform showing where to board rail
shuttle buses and alternative bus routes in the immediate area (see example
If train service is running on a "single track," announcements will
direct passengers to board at the rail platform serving that track. For example,
if trains are operating in both directions on the northbound track and you wish
to travel southbound, you must board at the northbound platform.
When it is necessary to board a rail shuttle bus, look for the "700 Rail
Shuttle Bus" which will be displayed on the bus destination sign located above
the windshield. No transfer is needed; however, the bus operator may ask to see
your rail ticket or other proof of purchase.
Where to Board
From Fannin South
Station to Bell Station:
Service will operate along the rail line. Passengers
will board the rail shuttle bus curbside across from each platform at the
From Bell Station to UH-Downtown Station:
operate on east and west streets crossing Main. Passengers will board the rail
shuttle bus curbside at the intersection adjacent to each platform.
buses will stop at METRO bus stops with the "METRORail Emergency Shuttle Bus
Stop" listed on the stop sign. (Refer to map for specific locations.)