New Scheduling Program

Beginning Friday, November 30, 2007 and continuing throughout May 2008, METROLift will pilot a new scheduling program.

This pilot program will allow METRO to reallocate staff within METROLift Dispatch to improve our responsiveness to customers.

Reservations department will be closed on Saturdays and Sundays. Reservation trips for Saturday, Sunday, and Monday
will be scheduled on Fridays from 8 a.m. to 5 p.m.

MACS (METROLift's Automated Calling System) will continue to be open 7 days a week from 5 a.m. to 5 p.m. to schedule rides for the next day.

If you are using MACS and an address in not on your list of frequently used addresses or you are having difficulty using MACS on the weekend, call dispatch and ask for the Scheduling Supervisor on duty.

Don't forget, with MACS. you can also verify and cancel your trips. Using M.A.C.S. for routine calls helps us focus on sameday service issues.

METRO's goal is to provide our riders with quality transportation and excellent customer service.

If you have questions or comments, please call our METROLift Customer Service department at 713-225-0119.