Other Information
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The METROLift ADA I.D. Q Card allows certified METROLift patrons to board and ride METRO’s fixed-route bus
and rail service for a reduced cost of 50% of the regular fare.
To take advantage of this valuable service, as you board the bus show the bus operator your valid picture METROLift I.D.
Q Card, then hold the card by the Q Box for 2 seconds. You will hear a beep when the fare has been accepted and a green light will display on the QBox. You must have pre-paid value on the Q Card to receive the 50% discount fare. With the Q Card, transfers between local buses and trains are free, within a 2 hour time limit. An attendant may also ride with the METROLift patron, free of charge, but must board and exit the bus with the cardholder. The METROLift I.D. Q Card cannot be used for reduced fare trips on the METROLift Subsidy Program (MSP) or on the METROLift service.
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If you need information about how to ride METRO using the lift or ramp equipped buses, visit a METRO RideStore or call METRO information at 713-635-4000 (TDD 713-635-6993). Brochures, public guides and instructional materials are available for all METRO services.
Remember that METROLift is a pre-scheduled service. METRO’s fixed-route bus system can accommodate your needs without any advanced scheduling, giving you the freedom to travel where and when you want as the need arises.
Have A Service Comment?
If you have a comment, positive or negative, about METROLift service or a
METROLift employee, please note the time and date, vehicle number, vehicle
location, and then call Customer Service at 713-225-0119 (TDD 713-652-8969).
Comments help METROLift staff improve service and are treated confidentially.
METROLift
Subsidy Program (MSP)
MSP is taxi transportation for certified METROLift patrons who have same day
trip requirements that can’t be provided by METROLift. MSP can be scheduled on
the day of service. For information, call METROLift Customer Service at
713-225-0119 (TDD 713-652-8969).
METROLift Advisory Committee (MAC)
METROLift Advisory Committee serves as a link between METROLift and the
community it serves. MAC is comprised of METROLift riders, METROLift staff and
providers of support services to pers ons with disabilities. Meetings are held
throughout the year at various locations. If you would like to participate and
need information on future meetings, call a Customer Service Representative at
713-225-0119 (TDD 713-652-8969).
Other Links
Harris County RIDES – is a great transportation option for people who live in Harris County but are outside of METROLift’s service area.
RIDES helps eligible residents make doctor’s appointments, do grocery shopping or otherwise just get around and remain independent.
