Introducing MACS-WEB
METROLift’s Automated Computer System
Book Trips 5 a.m. – 5 p.m., 7 days a week
Confirm or Cancel trips, 24/7
Go online – No more waiting
Click here to use MACS-WEB.
Now with three ways to book your trip, getting around town has never been easier.
- Reservations on the Phone – Call 713-225-6716 to speak with a representative to book your trip
- MACS – Call 713-225-6716 then press the # 1 to use our automated trip scheduling system.
- MACS-WEB – Schedule your trip online quickly and easily
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Introduction To The METROLift Program
The METROLift Program will introduce you to METROLift transportation and provide the basic information you need to be able to use the service.
It is important to us that patrons know METROLift is a shared-ride public transit service, not a taxicab service.
Please read carefully to familiarize yourself with the type and level of service that METROLift provides and remember that you have a responsibility to use accessible fixed route METRO bus and rail service when possible.
Our goal is to provide safe and reliable transportation. If you have questions regarding the METROLift service, please phone the METROLift Customer Service Department at 713-225-0119.

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METRO Buses and METRORail, 100% Accessible Providing The Missing Link To Mobility!
Transportation Choices: METRO’s fixed route buses are now 100% accessible requiring no advanced notice to ride.
Try METRO soon to learn that you too have control over your mobility.

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Accessible bus features include:
- Ramps or lifts on all of our buses for riders using wheelchairs or scooters or ambulatory riders who have difficulty reaching the first step.
- Two priority seating areas for elderly and people with disabilities, equipped with an easy-to-reach stop call bell and special securement belts designed to secure patrons who use a wheelchair or scooter.
- Bus pads, sidewalk links, and curb cuts at most of our 10,500 bus stops.
- Solid square bus poles at all bus stops.
- Bus stop announcements, both audible and visual, at major stops, main intersections and transfer points along the route.
- Larger, brighter destination signs on the front and side of the bus.
- Lighted “Stop Request” signs inside the bus for the riders with hearing impairments.
- 19 transit centers, connecting bus routes in neighborhoods for safe and easy transfers from one route to another.
- Major transit centers are located downtown and the Texas Medical Center, connecting METRO bus routes to the accessible METRORail.
Accessible METRORail features include:
- Level platforms at all rail stations for easy boarding
- Audible and digital station announcements inside the train and also at the station
- Frequent service
- Wheelchairs tie-downs are not needed on the trains because of the smooth ride
- METRORail stops at all stations and the doors open automatically
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We are committed to a public transportation system that everyone can use. We encourage persons with disabilities to take advantage of the freedom, independence, flexibility, and reliability that is provided by our accessible bus and rail network.