Enjoy Peace of Mind…
benefit that makes sharing a ride even better is the Emergency Ride/Guaranteed Ride Home
program. The free service provides
commuters a way home in the event of a midday
emergency, up to three times per calendar year. The program
is available to all
STAR riders and bus patrons without midday service. Bus patrons must
register using the
Covered emergencies include:
- Personal illness
- Illness of a family member
- A death in the family
- Unscheduled overtime required
by your employer (vanpooling only)
Examples of what the program does not cover
- Personal errands
- Scheduled medical appointments
- Scheduled overtime
- Natural disasters when the workforce is dismissed
How It Works
In the event of
an emergency, call METRO STAR, at 713-224-RIDE (7433) or toll free
at 1-888-606-RIDE (7433) between the hours of 8 a.m. and 4 p.m. Monday through
Friday (except Thanksgiving Day, Christmas Day and New Year's Day).
METRO bus customers and participating vanpool riders will be provided taxi
service. The STAR Customer Service Representative will give you the name of
the taxi company and the taxi vehicle number that will pick you up.
You will be
required to show a picture ID and verify your destination with the taxi driver
before your trip will be executed. At the end of your trip, you are required to
verify the fare, and sign and date the voucher indicating you used the service.
Tips or gratuities are optional and must be paid by you.
Remember The Rules
Emergency Ride/Guaranteed Ride Home trips must be authorized by METRO STAR. The
customer will not be reimbursed for taxi ride without prior authorization from a
METRO STAR representative.
Registration Form (For bus patrons without
Complete and submit the registration form below or print it and
mail to: METRO STAR, P.O. Box 61429, Houston, TX 77208-9987 or fax it to
713-652-8962. Contact METRO STAR at 713-224-RIDE (7433) or toll free at
1-888-606-RIDE (7433) if you have any questions.
Emergency Ride/Guaranteed Ride Home
By submitting this form, I acknowledge that I have read
and understand the above requirements of the Emergency Ride.