About METRO

Current Projects

METRO is excited about bringing enhanced transit services to your neighborhood. We have several initiatives focused on providing great transit infrastructure for our customers. Here you will learn more about projects in active construction. You can see METRO’s progress and find out when you can start enjoying more quick, convenient and easy services.

History & Future

The Texas State Legislature authorized the creation of local transit authorities in 1973. In 1978, Houston-area voters created METRO and approved a one-cent sales tax to support its operations. METRO opened for business in January 1979. The Authority has transformed a broken bus fleet into a regional multimodal transportation system.

METRO serves these cities:

  • Bellaire
  • Bunker Hill Village
  • El Lago
  • Hedwig Village
  • Hilshire Village
  • Houston
  • Humble
  • Hunters Creek
  • Katy
  • Missouri City
  • Piney Point
  • Southside Place
  • Spring Valley
  • Taylor Lake Village
  • West University Place

Major portions of unincorporated Harris County are also included.

Member Government Agencies

City of Houston
Mayor City
Mayor Sylvester Turner City of Houston
14 Multi cities
Mayor City
Mayor Andrew S. Friedberg City of Bellaire
Mayor S. Jay Williams City of Bunker Hill Village
Mayor Robert White City of El Lago
Mayor Brian T. Muecke City of Hedwig Village
Mayor Russell Herron City of Hilshire Village
Mayor Merle Don Aaron, Sr. City of Humble
Mayor David Wegner City of Hunters Creek Village
Mayor Fabol Hughes City of Katy
Mayor Allen Owen Missouri City
Mayor Mark Kobelan City of Piney Point Village
Mayor Glenn Patterson City of Southside Place
Mayor Tom Ramsey City of Spring Valley Village
Mayor Jon Keeney City of Taylor Lake Village
Mayor Susan Sample City of West University Place
Harris County
County Judge and Commissioner Precinct
County Judge Ed Emmett  
Commissioner Gene Locke Precinct 1
Commissioner Jack Morman Precinct 2
Commissioner Steve Radack Precinct 3
Commissioner R. Jack Cagle Precinct 4

METRO Board of Directors

The Board of Directors has nine members. Five are nominated by the Mayor of Houston and confirmed by the Houston City Council. Two are appointed by the mayors of METRO's 14 other member cities. Two are nominated by the Harris County Judge and confirmed by the County Commissioners.

(C) Appointed by the City of Houston Mayor, Confirmed by Houston City Council
(H) Appointed by Harris County Commissioners Court
(M) Appointed by the mayors of the 14 multi-cities in METRO's service area

Monthly Board Meetings

Monthly Board Meetings are typically held at 10 a.m. on the fourth Thursday of each month in the Lee P. Brown METRO Administration Building, 1900 Main St., 2nd Floor.

View Streaming Board Videos and Archived: Video Meetings, Agendas & Presentations >>

METRO Services

Bus

METRO has 1,221 active buses. METRO is currently purchasing CNG and Clean Diesel buses.

METRORail

METRORail consists of three light-rail lines: the Red Line (North), Green Line (East End) and the Purple Line (Southeast), totaling 10 miles of rail. Our fleet consists of 70 rail cars in operation, four in testing and two pending delivery. The Red Line is a 13-mile line that originally opened in 2004 as the Main Street Line and today carries 55,000 passengers daily, making it one of the nation’s most traveled lines, based on boardings per track mile.

METROLift

METROLift is a complementary paratransit service offered by the Metropolitan Transit Authority of Harris County in accordance with the 1990 Americans with Disabilities Act (ADA). METROLift provides transportation for persons with disabilities who cannot board, ride or disembark from a regular METRO fixed-route bus, even if that bus is equipped with a wheelchair lift or ramp. METROLift is a curb-to-curb service, with assistance beyond the curb provided when needed, due to disability.

HOV/HOT Lanes (Express Lanes)

METRO operates a system of High Occupancy Vehicle/High Occupancy Toll (HOV/HOT) Lanes, referred to as Express Lanes, on the Southwest, Gulf, North, Eastex and Northwest freeways. These lanes are open free to buses, vanpools, carpools and motorcycles and single-occupant vehicles during some hours if they pay a toll.

Park & Ride Lots

Direct nonstop service to Downtown, the Texas Medical Center or other major employment centers in the METRO service area is available from Park & Ride lots. Park & Ride facilities also serve as staging areas for vanpools and carpools.

Transit Centers

Transit Centers are sheltered waiting areas located where several bus routes and/or METRORail converge. METRO's Transit Centers serve as efficient "hubs" to allow bus and/or METRORail riders from various locations to assemble at a central point to take advantage of express trips or other route-to-route transfers. Limited parking is available at select transit centers.

Customer Services

Customer Care Center (CCC) - Customer Care representatives provide METRO service information. Bilingual CCC personnel are available to provide information in many languages. Call 713-635-4000

CCC Hours of Operation
Days Hours of Operations
Monday - Friday 6:00 a.m. - 12:00 a.m. (midnight)
Saturday - Sunday 8:00 a.m. - 12:00 a.m. (midnight)

Lost & Found - Depending on the value of the found item, METRO will hold it for 30 days. Personal items are then donated to charity if usable, or destroyed. We can track your lost items easier if you record the route name/number, approximate time and bus/train I.D. number.

Employer and Commuter Services

METRO provides many services to employers and employees, such as commuter tax benefit information, organizing vanpools/carpools, computerized ride matching, origin/destination mapping and on-site events.

RideSponsor: This program encourages employees and members to ride METRO as a way to relieve demand for parking and improve air quality. Interested? Call 713-739-3795.

RideShare: This free program matches commuters to vanpools and carpools in eight counties. METRO's network of HOV lanes bypasses congestion and allows commuters to get to work or home faster. For more information, call 713-224-RIDE, or toll-free, 1-888-606-RIDE.

METRO STAR (vanpool): If a group has at least five people willing to ride together, the group is eligible for STAR service and incentives to help underwrite the cost of the vanpool. STAR is ideal for those who live or work where METRO bus service is not available. For more information, call 713-224-RIDE, or toll-free, 1-888-606-RIDE.

Emergency Ride/Guaranteed Ride Home: Qualified METRO commuters can get home in the middle of a workday, 8:00 a.m. to 4:00 p.m., Monday through Friday, if there’s an emergency and there’s no midday bus service. METRO will arrange free, immediate transportation, usually a taxi ride.

Regional Mobility Improvements

Motorist Assistance Program (MAP): METRO, the Harris County Sheriff's Department, the Texas Department of Transportation (TxDOT), the Houston Automobile Dealers Association, and Verizon Wireless sponsor the MAP with trucks and vans, staffed by METRO Police and Harris County Sheriff's Office deputies. The MAP vehicles patrol about 150 miles of freeway. The MAP service from 6 a.m. to 10 p.m. weekdays. Street Construction - METRO allocates $100 million annually to the city of Houston, Harris County and the multi-cities for construction projects.

Useful Numbers

List of office and department phone numbers
Office/Departments Phone Number
Board Members 713-739-4834
Executive Office 713-739-4832
Community Outreach 713-739-4018
Hearing and Speech Impaired 713-635-6993
Customer Comments 713-658-0180
METROLift Information 713-225-0119
METROLine/Customer Care Center 713-635-4000
RideShare 713-224-RIDE or 1-888-606-RIDE (7433)
Lost & Found 713-658-0854
METRO Police 713-224-COPS (2677)
Media Information 713-739-4040

Learn More About METRO

METRO's Headquarters

Lee P. Brown METRO Administration Building
Address: 1900 Main St., Houston, Texas 77002
View METRO's Headquarters in Google Maps.

METRO has about 3,707 employees.

Operations & Support Facilities

Locations
Facilities Address
Buffalo Bayou 810 N. San Jacinto St., Houston, TX 77002
Central Stores 1220 McCarty St., Houston, TX 77029
Fallbrook 111 Fallbrook Dr., Houston, TX 77038
Field Service Center 1215 Labco, Houston, TX 77029
Hiram Clarke 4175 Uptown Dr., Houston, TX 77023
Kashmere 5700 Eastex Fwy., Houston, TX 77026
METROLift Contract Facility 1215 Labco, Houston, TX 77029
MV Transportation 3920 North Fwy., Houston, TX 77022
Northwest 5555 Deauville Plaza Dr., Houston, TX 77092
Polk Street 5700 Polk St., Houston, TX 77023
Rail Operations Center (ROC) 1601 W. Bellfort, Houston, TX 77054
West 11555 Westpark Dr., Houston, TX 77082

Houston TranStar - 6922 Old Katy Road

Houston TranStar is the regional transportation and emergency management center for the greater Houston area. TranStar is home to METRO Police Communications, which include the camera surveillance of Park & Ride lots, police dispatch, and coordination with the city of Houston's SafeClear towing program.