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METRO Matters

Welcome to METRO Matters. This 15-minute talk show will inform you about important matters you need to know – from building light rail to discounts you can get with your METRO Q® Fare Card. You’ll meet the people behind the scenes, who make this agency run and help move our buses and trains.

The show airs on Houston Media Source (HMS TV), a cable access channel. HMS TV is found on Comcast’s Channel 17, TV Max 95, Sudden Link 99, Phonoscope 75 and AT&T U-verse 99. It also airs every Tuesday and Thursday on HCCTV at 5:30 a.m. and 5:30 p.m. HCCTV is found on Comcast’s Channel 19, TV Max Channel 97, Phonocope Channel 77 and Cebridge Channel 20. METRO Matters is also available 24/7 on HCC’s website via Internet streaming.


Meet METRO’s New Police Chief (3.31.15)

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METRO’s first female and first African American police chief talks about her career and offers tips on how to succeed. Although a pioneer who reached many “firsts,” Chief of Police Vera Bumpers says she didn’t give it much thought as she strived to simply be the best she could be every day.

Runs 15 minutes


System Reimagining (8.19.14)

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Imagine never consulting a schedule for the next bus. You walk outside and know that every 15 minutes a bus will appear – even on weekends.

That’s what METRO is proposing in a huge project to redesign our local bus routes. It’s called System Reimagining. On a frequently traveled network, buses would arrive every 15 minutes or better, seven days a week. On little used routes, a new type of shuttle type service would transport residents to various destinations in their neighborhood and also provide connections to other regional bus routes at key locations.
Watch this latest episode of “METRO Matters” and hear Kurt Luhrsen, vice president of Planning, explain how this will work if the plan is approved by the METRO board.

Runs 15 minutes
You may also view this video on You Tube. System ReImagining


METROLift Rules Change (6.4.14)

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METROLift is changing its rules for no-shows and late cancellations.

Up until now, METROLift - our paratransit serivce - has been very lenient about people who make a reservation for a ride and then simply don't show up.

After surveys and community outreach, METRO changed the rules on June 1 to create a more efficient and on-time service. In 2013, METRO had 700 no-shows or late cancellations per day, creating a cascading effect on other patrons using the system and making their trips delayed.

Take a listen to the latest edition of “METRO Matters” and find out why the policies are changing, and how they affect you if you are a METROLift patron. We hope these changes will help us better match resources to needs and provide improved service.

Runs 15 minutes
You may also view this video on You Tube. METROLift Rules Change


METRO Safety (1.15.14)

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Your safety on our system is our top priority.

With our newly extended North/Red Line and two more light-rail lines opening this fall,  learning tips for safety around rail is vital.

Find out what METRO is doing to promote safety- from our buses to our light-rail line. What role do our four-footed officers play? And how are cameras on buses used?

Tim Kelly, vice president of Safety, tells us about keeping safe on the latest edition of METRO Matters.

Runs 15 minutes
You may also view this video on You Tube. METRO Safety