To help us assist you with planning a trip, we ask customers to:

• Call METROLine at 713-635-4000 or Click here to plan your trip.
• Be prepared to give the agent information about where you want to begin, where you want to go, and when you want to depart or arrive.
• Be prepared to write down the bus stops, routes, directions and times associated with your trip plan.
  

To obtain information when agents are not available, we ask customers to:

• Obtain automated schedule information on METROLine at 713-635-4000.
• METRO offers our patrons two options on how to plan your trip on the Web. Whether you are new to Houston or have lived in the Houston area for most of your life, you can plan your trip and get results on the distance from the nearest bus stop within walking distance.Click here to plan your trip.
  

To help us assist you when riding the bus, we ask customers to:

• Treat METRO operators with respect.
• Respect the privacy, safety and needs of other METRO customers.
• Be at the bus stop five minutes before your bus is scheduled to depart.
• Be prepared to board and have the fare ready when the bus arrives at the bus stop.