Masterpage Header

Title VI Complaint Process
Metropolitan Transit Authority of Harris County, Texas

The Metropolitan Transit Authority of Harris County, Texas (METRO) is committed to a policy of non-discrimination in the conduct of its business, including its Title VI responsibilities, and to the delivery of equitable and accessible transportation services. Any person who believes that he or she has been subjected to discrimination under Title VI on the basis of race, color or national origin may file a Title VI complaint with METRO within 180 days from the date of the alleged discrimination.

Filing a Complaint with METRO
Complaints may be filed with METRO in writing and may be addressed to:

Metropolitan Transit Authority of Harris County, Texas
Office of Compliance (Human Resources)                                
1900 Main Street
P.O. Box 61429
Houston, Texas 77208-1429

Complaints may also be sent via e-mail to: TitleVI@ridemetro.org.

Download a copy of the Title VI Complaint Form in the following languages:

English (PDF)  Adobe Acrobat Reader Logo              Spanish (PDF)   Adobe Acrobat Reader Logo

A copy of the Title VI Complaint Form may also be obtained by calling 713-652-8658.

METRO will provide appropriate assistance to complainants who are limited in their ability to communicate in English.


What Happens to My Title VI Complaint to METRO?

Once a complaint is received, it will be assigned to an investigator. In instances where additional information is needed, the investigator will contact the complainant by phone or in writing. Failure of the complainant to provide the requested information by a certain date may result in the administrative closure of the complaint or a delay in complaint resolution.

Based upon receipt of all the information required, METRO will investigate a Title VI complaint within 90 days of receipt. METRO will use its best efforts to respond to a Title VI complaint within 90 calendar days of its receipt of such complaint. Receipt of additional relevant information and/or simultaneous filing of complaint with METRO and an external entity may expand the timing of the complaint resolution.

 

Title VI Policy Statement
Metropolitan Transit Authority of Harris County, Texas

The Metropolitan Transit Authority of Harris County, Texas (METRO) is committed to ensuring that no person is excluded from participation in or denied the benefits of its services on the basis of race, color, or national origin, as provided by Title VI of the Civil Rights Act of 1964, as amended.

Toward this end, it is METRO’s objective to:

  • Ensure that the level and quality of transportation service is provided without regard to race, color or national origin;
  • Identify and address, as appropriate, disproportionately high and adverse human health and environmental effects, including social and economic effects of programs and activities on minority populations and low-income populations;
  • Promote the full and fair participation of all affected populations in transportation decision making;
  • Prevent the denial, reduction or delay in benefits related to programs and activities that benefit minority populations or low-income populations; and
  • Ensure meaningful access to programs and activities by persons with limited English proficiency (LEP).

The President/CEO, management, and all employees share the responsibility for carrying out METRO's commitment to Title VI. The Title VI staff is responsible for the day-to-day operation of the program and receives and investigates Title VI complaints that come through the complaint procedures process.

For additional information on METRO's nondiscrimination obligations, please contact:

Metropolitan Transit Authority of Harris County, Texas
Office of Compliance (Human Resources)
1900 Main Street
P.O. Box 61429
Houston, Texas 77208-1429

phone: 713-652-8658
e-mail: TitleVI@ridemetro.org

 

 

Adobe Acrobat Reader Logo Get Adobe Acrobat Reader free software for viewing and printing PDF files.