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EMERGENCY CONTACTS
Emergency..... 911
METRO Police Dispatch..... 713-224-2677
(
report emergencies to dispatch)    
Motorist Assistance Program..... 713-CALL-MAP 
City of Houston Service Help Line..... 311

METRO Customer Care Center..... 713-635-4000
(Emergency situation that doesn't require police assistance.)

Administrative Offices
713-739-4000
Corporate Office
Mailing Address
1900 Main St.
P.O. Box 61429
Houston, TX 77208-1429

METRO Customer Care Center
713-635-4000
Monday - Friday
6 a.m. - 12 a.m.
Saturday and Sunday
8 a.m. - 12 a.m.
Google Transit - Trip Planner >>

RideStore
1900 Main St.
Houston, TX 77002
Monday - Friday 8:00 a.m. - 5:00 p.m.
713-739-6968
More information >>

Lost & Found
1900 Main St.
Houston, TX 77002
Monday - Friday
In Person: 8:00 a.m. - 5:00 p.m.
Calling: 7:30 a.m. - 5:30 p.m.
713-658-0854
lostandfound@ridemetro.org
More information >>

Comments, Compliments & Complaints
713-635-4000
Comments online form >>

Hearing & Speech Impaired
713-635-6993

Job Line
713-739-4953
METRO jobs >>

Motorist Assistance Program (MAP)
From any phone: 713-225-5627   
713-CALL-MAP
From Verizon Cell Phones:
*627  (MAP)
MPDServices@ridemetro.org

Public Affairs
713-739-4018

Media Information
713-739-4040
jg44@ridemetro.org

HOT Lanes Customer Support
713-462-5263
More information >>

HOV Lane HERO Hotline
713-921-4376 (HERO)
MPDServices@ridemetro.org

Emergency Ride / Guaranteed Ride Home
713-224-RIDE (7433)
Toll free 1-888-606-RIDE (7433)
Registration form >>

METRO Police
911 – report emergencies from any phone
713-224-2677 (COPS) – report emergencies to METRO Police Dispatch
#673 (#MPD) – report non-emergencies by cell phone
MPDServices@ridemetro.org

METROLift
Customer Service Information
Monday - Friday 10:00 a.m. - 5:00 p.m.
713-225-0119
713-652-8969 (TDD)
MACS-WEB
Book Trips 5 a.m. - 5 p.m., 7 days a week
Confirm or Cancel trips, 24/7
Use MACS-WEB >>

METRORail Community Outreach Offices
GoMETRORail.org
Stakeholder Affairs Contacts >>

METRO STAR (Vanpool)
713-224-RIDE (7433)
Toll free 1-888-606-RIDE (7433)
STAR@ridemetro.org
More information >>

METRO RideSponsor Program
713-739-3795
rs15@ridemetro.org
More information >>

Notice of Claim Information
Read notice before filling out form. Form must be completed to make a claim against METRO and mailed to this address:
METRO / Claims Division
P.O. Box 61429
Houston, TX 77208-1429
Download Form (PDF)
Instructions of Notice of Claim Form (PDF)

Requests For Document Under The Texas Public Information Act (TPIA):
Jacqueline Hojem,
Public Information Officer
Designated Contact For TPIA Requests:
Jacqueline Hojem: openrecordsrequests@ridemetro.org
Metropolitan Transit Authority
P.O. Box 61429
Houston, TX 77208-1429
Direct Phone: 713-739-4071
Facsimile: 713-739-4699 Attn: Jacqueline Hojem
Responsibilities & Procedures (PDF)
Ley de Información Pública (PDF)
Record Fees (PDF)

Service of Subpoenas
Civil and Criminal Subpoenas may be served as follows:

Process Server
c/o Jacqueline Hojem, Senior Paralegal
Legal Department
Metropolitan Transit Authority
1900 Main Street, 2nd Floor
Houston, TX 77002

Via U.S. Mail ( CMRR):
c/o Jacqueline Hojem, Senior Paralegal
Legal Department
Metropolitan Transit Authority
P.O. Box 61429
Houston, TX 77208-1429

Download Subpoena Instructions (PDF)

Website Related Questions
Webmaster@ridemetro.org